# FBS Service Desk Technician I

**Company**: Capgemini
**Location**: Hyderabad, Telangana
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: Full-time
**Category**: IT
**Industry**: Consulting
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/grFdepPVb4toPsmX3j159u/hybrid-fbs-service-desk-technician-i-in-hyderabad-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_97e45d5e-076

## Description

As a Service Desk Technician at Capgemini, you will respond to and document incoming support requests via phone, email, or ticketing system.

Your main responsibilities will include:

- Troubleshooting and resolving basic hardware, software, network, and user access-related issues

- Escalating complex problems to higher-level support as needed

- Guiding users through step-by-step solutions and providing clear instructions

- Logging all interactions, resolutions, and follow-up actions in the service management system

- Adhering to established service desk procedures and performance objectives

- Maintaining up-to-date knowledge of IT policies, systems, and standard operating procedures

You will need to have strong written and verbal communication skills, as well as entry-level experience with iPhone Mobile, broad web browser proficiency, and IT hardware.

In terms of software and tool skills, you will need to have entry-level experience with:

- Azure

- Microsoft O365

- ServiceNow

- Windows OS

- MAC OS

- MS Teams

- Outlook

- Intune

- AWS

- OneDrive

- OKTA

We offer a competitive compensation and benefits package, including:

- Competitive salary and performance-based bonuses

- Comprehensive benefits package

- Career development and training opportunities

- Flexible work arrangements (remote and/or office-based)

- Dynamic and inclusive work culture

- Private Health Insurance

- Pension Plan

- Paid Time Off

- Training & Development

## Skills

### Required
- Written and verbal communication
- iPhone Mobile
- Broad web browser proficiency
- IT Hardware
- Azure
- Microsoft O365
- ServiceNow
- Windows OS
- MAC OS
- MS Teams
- Outlook
- Intune
- AWS
- OneDrive
- OKTA

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/grFdepPVb4toPsmX3j159u/hybrid-fbs-service-desk-technician-i-in-hyderabad-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)