# Senior Lead - QC System - Empower

**Company**: GlaxoSmithKline (GSK)
**Location**: Bengaluru
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Lead---QC-System---Empower_449100?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_97e0c1d0-45a

## Description

The Senior Lead - QC System - Empower will deliver and support Empower (CDS) solutions for Quality Control (QC) laboratories.

This role includes project work and BAU support, platform delivery, upgrades, automation, L2/L3 support, version upgrades and practical exposure to automation capabilities.

The role diagnoses complex issues using logs, metrics, interfaces, data flows and system behaviour and implements approved corrective actions.

**Key Responsibilities:**

- Empower solution delivery and configuration:

- Configure and support Empower projects, methods, processing methods, reports and user security for QC labs.

- Translate QC and analytical requirements into Empower configurations following defined standards.

- Maintain Empower master data, templates and configuration items in line with global governance.

- Configuration and scripts held under version control, peer review before release, scripted or automated regression tests, and test evidence kept with the change.

- Projects and modernization:

- Contribute to the design and execution of Empower Citrix to Azure migration (environment build, cutover planning, testing and rollout).

- Support Empower version upgrades (assessment, remediation, regression testing, deployment).

- Work with infrastructure and platform teams to optimise performance, scalability and resilience in Azure.

- Participate in integration work (e.g. LIMS, instruments, archival solutions) as part of modernisation projects.

- Automation and optimisation:

- Use Empower automation capabilities (e.g. custom calculations, processing workflows, scheduling, scripts/macros where applicable) to streamline QC operations.

- Identify opportunities to automate repetitive tasks and standardise analytical workflows.

- Document and share reusable automation patterns and best practices within the team.

- Uses approved AI assistants to build and test Empower configuration and scripts and checks the output before submitting it for review.

- BAU support and operations:

- Provide Level 2/3 support for incidents, problems and service requests related to Empower.

- Perform root cause analysis for complex issues and implement corrective and preventive actions.

- Deliver small enhancements and configuration changes through formal change management.

- Support periodic maintenance activities, including patching, housekeeping and performance tuning.

- Follow GxP, data integrity and quality procedures in all Empower changes and support activities.

**Basic qualifications:**

- Bachelor’s or master’s degree in engineering, Computer Science, Life Sciences or a relevant technical discipline, or equivalent practical experience.

- 4+ years of hands-on experience with Empower CDS administration and configuration in QC / GMP environments.

- Experience supporting or implementing QC/analytical lab systems (preferably Empower) under GxP.

- Practical exposure to at least one of:

- Empower environment migrations (Citrix, virtualised or cloud-hosted setups).

- Empower version upgrades, including testing and validation.

- Empower automations (processing workflows, custom calculations, scripts, or scheduling tools).

- Good understanding of QC lab processes, chromatographic workflows and data integrity principles.

- Knowledge of CSV, 21 CFR Part 11, Annex 11 and data integrity (ALCOA+) in the context of CDS systems.

- Familiarity with ITIL-based service management and working with global support models.

- Exposure to scripting or automation tools used alongside Empower or other QC systems.

## Skills

### Required
- Agile Methodology
- API Management
- CI/CD
- Cloud Based Services
- Computer Programming
- Configuration Management (CM)
- Containerization
- Database Management
- High Availability (Inactive)
- Infrastructure As Code (IaC)
- Microservices Architecture
- Network Security
- Operating Systems (OS)
- System Monitors
- Version Control System

### Nice to have
- Strong analytical and structured problem-solving skills
- Ability to translate architecture and product direction into clear technical designs and implementation activities
- Clear technical writing and disciplined maintenance of specifications, designs, test evidence and configuration records
- Understanding of interfaces, workflows, data, environments, monitoring and operational support
- Awareness of security, quality, validation, data integrity, resilience and change controls
- Ability to collaborate across global business, site, engineering, architecture, product, service and supplier teams
- Continuous-improvement mindset with emphasis on standardisation, reuse, automation and knowledge sharing

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Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Lead---QC-System---Empower_449100?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)