# Operations Support Associate

**Company**: MediCard Phils., Inc.
**Location**: Makati, PH-MPI
**Experience**: entry
**Job type**: full-time
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Makati-PH-MPI/Operations-Support-Associate_JR-68113?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_97c4a57d-3d4

## Description

MediCard Phils., Inc. is looking for an Operations Support Associate to handle key operational tasks related to reconciliation, refunds, reimbursements, and query resolution. The successful candidate will report to the Operations Support Lead and help manage day-to-day support functions to optimize the overall efficiency of the operations department.

Responsibilities:

- Reconcile financial transactions related to claims, payments, and refunds between internal records and external entities.

- Review and process requests for refunds and reimbursements in compliance with HMO policies.

- Serve as a first point of contact for help desk inquiries related to operational issues.

- Investigate and resolve queries from internal and external stakeholders.

- Maintain accurate records of reconciliation activities, refund/reimbursement transactions, and help desk interactions.

- Identify areas of improvement in operational processes and assist in implementing solutions.

- Ensure all tasks are completed in compliance with HMO policies, industry regulations, and relevant legal requirements.

Requirements:

- High school diploma or equivalent (Associate's degree in accounting, finance, or business-related field preferred).

- Previous experience in collections, accounts receivable, or a similar financial role is beneficial.

- Familiarity with accounting software, collections systems, and Microsoft Office.

- Strong verbal and written communication skills.

- Ability to negotiate payment arrangements and manage conflict resolution effectively.

- High level of accuracy in maintaining financial records and documentation.

## Skills

### Required
- accounting software
- collections systems
- Microsoft Office
- communication skills
- negotiation skills

### Nice to have
- Associate's degree in accounting, finance, or business-related field
- previous experience in collections, accounts receivable, or a similar financial role

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Makati-PH-MPI/Operations-Support-Associate_JR-68113?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)