# Qualified Success Architect, Internal Enablement

**Company**: Salesforce
**Location**: Seattle, Washington
**Experience**: senior
**Job type**: full-time
**Salary**: $123,100 - $186,300 annually
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Washington---Seattle/Qualified-Success-Architect--Internal-Enablement_JR366628?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_977f63a7-414

## Description

### Job Overview

We are seeking a Qualified Success Architect, Internal Enablement to own the day-to-day execution of internal enablement for Qualified's Customer Success organization. You will be the go-to resource for new hires as they ramp up on our Agentic Marketing Platform and Piper the AI SDR Agent. You will also keep our CS/QSA team sharp through ongoing live training and up-to-date knowledge resources.

### Responsibilities

- Own the new hire onboarding program for new Qualified Success Architects (QSAs) , serving as their primary point of contact, checking in regularly, coordinating system access, and following up with IT to keep onboarding moving

- Drive new hires toward QSA certification, tracking progress and proactively pushing pace when things stall

- Coordinate and host CS 5-star Enablement , our biweekly live training sessions for the CS/QSA team , partnering with Product and subject matter experts to ensure content is ready and relevant

- Keep our internal knowledge base (Guru) current, including managing knowledge agents

- Support larger enablement projects and initiatives alongside the Manager of CS Enablement

- Build strong product knowledge across the Qualified platform so you can serve as a trusted resource the broader CS/QSA team leans on

### Qualifications

- 5-10 years of Mid Market/Enterprise software experience

- Prior experience in customer success, account management, or a similar customer-facing SaaS role , experience with Qualified's platform is a strong plus

- Experience coaching or teaching colleagues , whether as a team lead, informal mentor, or similar role

- Strong organizational skills and comfort managing multiple onboarding timelines and projects at once

- Excellent written and verbal communication skills

- Experience with (or aptitude for) knowledge management tools like Guru, Notion, or similar platforms

- Comfort working cross-functionally with Product and subject matter experts to keep training content current

- Deep curiosity about the product , you enjoy going deep on how things work

- Must be willing to work in a fast-paced startup environment with multiple roles

- Passion for setting up new team members for long-term success

### Benefits

- Time off programs

- Medical, dental, vision

- Mental health support

- Paid parental leave

- Life and disability insurance

- 401(k)

- Employee stock purchasing program

### Salary Information

The typical base salary range for this position is $123,100 - $186,300 annually.

## Skills

### Required
- Customer Success
- SaaS
- Coaching
- Knowledge Management
- Communication

### Nice to have
- Qualified's platform
- Guru
- Notion

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Washington---Seattle/Qualified-Success-Architect--Internal-Enablement_JR366628?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)