# Patient Access Specialist

**Company**: Pfizer
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $162,900.00 - $271,500.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/United-States---Illinois---Remote/Dedicated-Care-Coordinator-North-Central_4966367-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_977f287d-fd3

## Description

The Patient Access Specialist (DCC) is a crucial role at Pfizer, focusing on reimbursement, access, and coverage issues for patients and healthcare providers. The successful candidate will have 0% ownership of every case in their assigned geography.

**What You Will Achieve** The DCC serves as the primary point of contact for patients and healthcare providers regarding reimbursement support and access assistance. They hold end-to-end case ownership, including benefits investigation, prior authorization, appointment coordination, and copay support.

**Responsibilities**

- Own 100% of assigned cases and drive the continual management and progression of the patient journey.

- Be the central point-of-contact for patients and HCP providers regarding the status of their request for reimbursement and access support.

- Conduct benefit investigations and verifications, including discussions with patients and providers about out-of-pocket costs and reimbursement programs.

- Coordinate appointments, assessments, and prior authorizations.

- Manage copay programs, including eligibility attestation and copay card administration.

- Triage prescriptions and conduct follow-up with patients post-fill.

- Maintain accurate and up-to-date case records in Polaris.

- Report adverse events in accordance with company requirements.

**Requirements**

- B.S. or B.A. degree with 8+ years of pharmaceutical experience in customer-facing roles.

- Experience in access and reimbursement, preferably as an FRM, PAC, ACM, or FAS.

- Strong communication and relationship-building skills.

- Proficiency in conducting benefit investigations and verifications.

- Working knowledge of copay programs, prior authorization, and appeals processes.

- Ability to own a high volume of concurrent cases.

**Nice-to-Have**

- Experience working with a HUB or in a patient/customer-facing role requiring access and reimbursement education.

- Working proficiency in Polaris.

- Experience with Kite works or a comparable encrypted email platform.

**Benefits**

- Comprehensive benefits package, including medical, prescription drug, dental, and vision coverage.

- 401(k) plan with Pfizer matching contributions and an additional Pfizer retirement savings contribution.

- Paid vacation, holiday, and personal days.

- Paid caregiver/parental and medical leave.

**Salary**

- The annual base salary for this position ranges from $162,900.00 to $271,500.00.

- Eligibility to participate in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary.

- Eligibility to participate in our share-based long-term incentive program.

## Skills

### Required
- pharmaceutical experience
- customer-facing
- reimbursement
- access
- benefit investigation
- prior authorization
- copay programs

### Nice to have
- Polaris
- Kite works
- encrypted email platform
- HUB experience

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Source: [Apply at pfizer.wd1.myworkdayjobs.com](https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/United-States---Illinois---Remote/Dedicated-Care-Coordinator-North-Central_4966367-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)