# Customer Care Advisor

**Company**: Eurostar
**Location**: Ashford
**Work arrangement**: hybrid
**Job type**: contract
**Salary**: £36,482.15 per annum
**Category**: Operations
**Industry**: Transportation

**Apply**: https://apply.workable.com/eurostar/j/047313FE90/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9778bf31-022

## Description

We are seeking a Customer Care Advisor to join our award-winning Contact Centre in Ashford. As a Customer Care Advisor, you will be at the heart of our interactions with our customers, providing an engaging and positive customer experience. You will be responsible for assisting with customer bookings, aftersales, product enquiries, and customer complaints, as well as identifying opportunities to enhance a customer's experience.

The role is offered as a 12-month fixed-term contract based onsite at our Ashford contact centre. The salary for this role is £36,482.15 per annum.

Responsibilities:

- Be the first line response for customers who cannot self-serve online

- Conduct yourself in a professional and friendly manner in all interactions with customers via phone, email, social media, and live chat

- Demonstrate a passion for our brand and a commitment to delivering an exceptional customer experience

- Use your creativity to proactively find solutions to drive results, responding sensitively and promptly to customer enquiries and complaints

- Be actively engaged in your own performance and development that contributes to the overall performance of the Contact Centre

Requirements:

- High standard of spoken and written English

- Fluency in French, Dutch, or German is highly desirable

- Strong communication skills – listening, written, verbal, social media, and the ability to customise generic information and record customer interactions accurately

- Comfortable and resilient working in a fast-paced, busy, and sometimes challenging environment

- Ability to build strong relationships with customers and colleagues around the business

- Evidence of strong web-based navigation and IT skills

- Familiarisation with Salesforce or other CRM system is an advantage, but training will be given

- Availability to work a 35-hour week, Monday to Friday with some weekend working

Benefits:

- Travel benefits that can be used for both work and play, including 75% off underground network from Day 1

- Competitive defined benefit pension scheme

- Free Eurostar tickets

- Discounted Eurostar tickets for friends and family

- Ongoing training and development

- Hybrid working - one week in the office, and one week at home (after a period of on-site training)

- Exciting and engaging modern office environment offering a calendar of social, wellbeing, and engagement activities

## Skills

### Required
- English
- communication skills
- web-based navigation
- IT skills
- Microsoft packages
- Teams
- CRM system

### Nice to have
- French
- Dutch
- German
- Salesforce
- customer service
- travel or Contact Centre experience

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Source: [Apply at apply.workable.com](https://apply.workable.com/eurostar/j/047313FE90/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)