# Service Desk Tier I Technician

**Company**: Leidos
**Location**: Norfolk, VA
**Experience**: entry
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Norfolk-VA/Service-Desk-Tier-I-Technician_R-00195767?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_976d9205-4d9

## Description

We are seeking an entry-level Service Desk Tier I Technician to join our team in Norfolk, VA. As a Service Desk Tier I Technician, you will be responsible for providing technical support to users, resolving hardware, software, and network issues, and performing problem diagnosis and management.

**Primary Responsibilities:**

- Analyze user-reported issues using industry-standard best practices such as CompTIA's six-step troubleshooting methodology

- Use automated tools to implement routine solutions

- Review incoming requests, sort, code, and prioritize tasks for efficient time management

- Resolve problems independently or collaborate with team members to resolve issues, escalating to next-tier technical support as necessary

- Support users by fulfilling individual requests for information and/or training in database utilization

- Instruct users in PC and network use

- Demonstrate critical thinking skills to quickly understand complex systems

- Work on multiple tasks simultaneously in a high-pressure environment

- Interact with individuals at all organizational levels

- Provide excellent phone and email support with effective verbal and written communication skills

- Follow standardized work instructions and document work completed according to established policy

**Basic Qualifications:**

- High school education or equivalent and a minimum of 1 year of general experience, or equivalent combination of experience and college-level education

- 8570 certification - CompTIA Network+, A+

- Superior written and verbal communication skills

- Strong problem-solving skills

- Ability to effectively document issues, troubleshooting steps, and resolutions implemented

- Understanding of NMCI internal structure, processes, and tools

- Ability to utilize ticketing and Knowledge Management Systems effectively

- Must be a US citizen

- Ability to work assigned shifts, including overnights and weekends

- Proactive learner who takes ownership of their own growth and career development

- Active interim or secret clearance

**Preferred Qualifications:**

- Security+ certification

- IT-related college-level education

**Pay Range:** The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- CompTIA Network+
- CompTIA A+
- problem-solving
- communication
- troubleshooting

### Nice to have
- Security+

---

Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Norfolk-VA/Service-Desk-Tier-I-Technician_R-00195767?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)