# Customer Zero Enablement Senior Manager

**Company**: Workday
**Location**: Pleasanton, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $175,500 USD - $263,300 USD
**Category**: Product Management
**Industry**: Technology

**Apply**: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/USA-CA-Pleasanton/Principal-Customer-Zero-Enablement-Change-Enablement_JR-0110596?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_97658972-0fc

## Description

We are seeking an experienced enablement professional to serve as the Customer Zero Enablement Senior Manager. You will be responsible for defining and implementing the enablement strategy for Workday's internal use of its own products, including AI agents and emerging capabilities.

Responsibilities include:

- Serving as the primary owner of the Customer Zero enablement strategy for assigned products and initiatives

- Acting as the internal advocate and feedback conduit between employees using Workday's own products and the Product Management teams building them

- Owning the Customer Zero communication strategy and executing it

- Championing the responsible use of AI as a core part of Customer Zero

- Partnering with Product Management and Business Operations to define the strategy, sequencing, and readiness criteria for rolling new features and products out internally

- Creating high-quality, consumable materials to prepare internal teams to be effective early adopters

- Collaborating with IT product managers, enablement, and communications teams to drive a cohesive, credible internal adoption story

- Building persona-based enablement campaigns and curating success stories

- Defining and tracking adoption and business-outcome metrics for products in Customer Zero status

Requirements:

- 10+ years of experience in change management, IT/product enablement, internal communications, or a related field

- Demonstrated experience defining and leading end-to-end enablement or adoption strategies for large-scale technology rollouts

- Experience leveraging, or critically evaluating the use of, AI tools and technologies in work processes, decision-making, or problem-solving

## Skills

### Required
- change management
- IT enablement
- internal communications
- AI tools

### Nice to have
- formal change management methodology certification
- experience with Adobe Creative Cloud
- generative AI tools

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Source: [Apply at workday.wd5.myworkdayjobs.com](https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/USA-CA-Pleasanton/Principal-Customer-Zero-Enablement-Change-Enablement_JR-0110596?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)