# Customer Experience Automations Manager

**Company**: Nebius
**Location**: Amsterdam
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/nebius/jobs/4965096101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_97487bcc-43c

## Description

We are looking for a technical leader to build and lead a team of automation engineers. You will start as an individual contributor, establishing the technical foundation, then take on management responsibilities as the team grows , without stepping away from hands-on engineering work.

Your responsibilities will include:

- Designing and building automated systems that handle thousands of support operations per month , quota requests, billing, account management, DSR

- Developing LLM-powered agents that help support engineers resolve complex tickets in real time

- Creating tooling for planned cluster operations: Terraform automation, runbook execution, Soperator integration

- Building self-service flows that reduce load on the support team without degrading the customer experience

- Hiring and growing a team of automation engineers

- Defining the technical roadmap together with the Head of Customer Service

- Building integrations with Jira, billing APIs, and internal Nebius systems

- Tracking key metrics: automation rate, ticket deflection, engineer hours saved

We expect you to have:

- 7+ years of software engineering experience, including 2+ years as a tech lead or engineering manager

- Strong Python skills and hands-on experience with REST APIs and system integrations

- Experience building automation pipelines or workflow systems in production

- Practical experience with LLM APIs and building AI agents

- Experience working with ticketing systems (Jira or equivalent) at the API level

- Fluency in English, written and spoken

It will be an added bonus if you have:

- Experience with Terraform and infrastructure automation

- Knowledge of Kubernetes and cloud-native stack

- Experience with N8N, Temporal, or similar workflow automation tools

- Understanding of cloud billing, quota management, and compliance workflows

- Background in support engineering, DevOps, or customer success engineering

Examples of outcomes you could drive:

- Automate quota request processing and free up the equivalent of 2,400+ engineer hours annually

- Build an internal Q&A agent that reduces response time on complex Chat tickets from 30 minutes to under 5

- Develop cluster upgrade tooling that compresses a multi-day operation into a matter of hours , as the number of enterprise clusters keeps growing

## Skills

### Required
- Python
- REST APIs
- LLM APIs
- Jira
- English

### Nice to have
- Terraform
- Kubernetes
- N8N
- Temporal
- cloud billing
- quota management
- compliance workflows

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/nebius/jobs/4965096101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)