# Transportation Management Center (TMC) Operations Manager

**Company**: WSP
**Location**: Nashville, TN
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Consulting

**Apply**: https://emit.fa.ca3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/98197?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_973ea82b-367

## Description

WSP is seeking a Transportation Management Center (TMC) Operations Manager to support the client with management and coordination of Transportation Manager Center Operations.

The successful candidate will work full-time on-site at the client site in Nashville, TN, managing daily operations activities in accordance with client Standard Operating Procedures (SOPs), protocols, and policies.

Key responsibilities include:

- Managing day-to-day operations staff and resources, including problem resolution and staff scheduling

- Ensuring operations are conducted within design parameters, client SOPs, and industry standards

- Participating in Incident Management meetings and coordinating interagency efforts

- Collaborating with Tennessee DOT's motorist assist service providers and dispatch operations

- Preparing monthly performance reports for Operators and Shift Leaders

- Developing and updating Operator training and certification materials

- Hiring, terminating, promoting, and evaluating office personnel

- Overseeing Operator training and certification processes

- Ensuring adequate Operator staff coverage

- Assisting with operations center public relations activities

The ideal candidate will have:

- At least 3 years of experience in Transportation Operations, Public Safety, Incident Management, or a similar environment

- Demonstrated ability to provide formal training and monitor subordinate performance

- Proficiency in Windows operating system and Microsoft Office applications (Word, Excel, PowerPoint)

- Strong leadership and interpersonal skills

- Ability to communicate technical information effectively

- Flexibility to work alternate schedules and be on-call 24/7

## Skills

### Required
- Windows operating system
- Microsoft Word
- Excel
- PowerPoint
- leadership
- interpersonal skills
- Incident Management
- Dispatch Operations

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Source: [Apply at emit.fa.ca3.oraclecloud.com](https://emit.fa.ca3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/98197?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)