# Service Desk Tier I Technician

**Company**: Leidos
**Location**: Norfolk, VA
**Experience**: entry
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Norfolk-VA/Service-Desk-Tier-I-Technician_R-00193977?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_971642a8-ecf

## Description

We are seeking an entry-level Service Desk Tier I Technician to join our team in Norfolk, VA. As a Service Desk Tier I Technician, you will be responsible for providing technical support to clients via phone, email, and remote access. Your primary responsibilities will include:

- Analyzing user-reported issues using industry-standard best practices, such as the CompTIA six-step troubleshooting methodology

- Using automated tools to implement routine solutions

- Reviewing incoming requests, sorting, coding, and prioritizing tasks to manage time efficiently

- Resolving problems independently or collaborating with team members to resolve issues

- Escalating to next-tier technical support as necessary

- Supporting users by fulfilling individual requests for information and/or training in the utilization of various databases available

- Instructing users in the use of PCs and networks

- Demonstrating critical thinking skills to quickly understand complex systems

- Working on multiple tasks simultaneously in a high-pressure environment

- Interacting with individuals on all organizational levels

- Demonstrating excellent phone and email support with effective verbal and written communication skills

- Following standardized work instructions and documenting work completed according to established policy

**Requirements:**

- High school education or equivalent and a minimum of 1 year of general experience, or equivalent combination of experience and college-level education

- 8570 certification - CompTIA Network+, A+

- Superior skills in both written and verbal communication

- Strong problem-solving skills

- Ability to understand NMCI internal structure, processes, and tools

- Ability to effectively utilize ticketing and Knowledge Management System

- Must be a US Citizen

- Must have active interim or secret clearance

- Ability to work assigned shifts as needed, including overnights and weekends

**Preferred Qualifications:**

- Security+ certification

- IT-related college-level education

## Skills

### Required
- CompTIA Network+
- CompTIA A+
- troubleshooting
- communication
- problem-solving

### Nice to have
- Security+
- IT-related college-level education

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Norfolk-VA/Service-Desk-Tier-I-Technician_R-00193977?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)