# Quality Assurance Specialist

**Company**: Sedgwick
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Insurance

**Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-GA/Quality-Assurance-Specialist_R71200?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9712cb16-32e

## Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

As a Quality Assurance Specialist, your primary purpose will be to assess, promote and confirm data quality and/or performance of investigative service partners and internal resources by performing quality audits of case files or client records to ensure optimal service delivery and compliance.

**Responsibilities:**

- Assess performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements.

- Identify trends and areas of opportunity for increased service efficiency and quality.

- Work in partnership with stakeholders to ensure all required and relevant data elements are accurately and consistently captured in the client relationship management system.

- Compile audit results and submit to manager for review.

- Provide audit results for quarterly stewardship reports.

- Monitor ongoing action items logs and project plans with appropriate stakeholders.

- Update vendor resources to mapping program.

**Additional Responsibilities:**

- Perform other duties as assigned.

- Support the organization's quality program(s).

**Qualifications:**

- Bachelor's degree from an accredited college or university preferred.

- Four (4) years of investigative experience or equivalent combination of education and experience required.

- Oral and written communication skills.

- PC literate, including Microsoft Office products.

- Analytical and interpretive skills.

- Strong organizational skills.

- Ability to work independently or in a team environment.

- Ability to meet or exceed Performance Competencies.

## Skills

### Required
- Microsoft Office
- analytical skills
- organizational skills
- communication skills

---

Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-GA/Quality-Assurance-Specialist_R71200?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)