# SBN - Sr Waiter

**Company**: Hollandamericagroup
**Location**: New York, New York
**Work arrangement**: onsite
**Experience**: senior
**Job type**: fixed term contract
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://hollandamericagroup.pinpointhq.com/en/postings/03e9aeff-9288-49e2-9b86-6c6e3fd17f5d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_970dd7c6-e38

## Description

We are seeking a Senior Waiter to join our team on board. As a Senior Waiter, you will be responsible for ensuring ultimate guest satisfaction at your station while following company service procedures. You will also play a key role in teaching, training, and guiding your team to achieve excellence and exceed guest expectations.

A Senior Waiter is integral to providing exceptional guest experiences and adhering to company standards. Your daily actions, whether they seem minor or significant, have a considerable impact on guest satisfaction and the company's reputation.

**Key Responsibilities:**

- Manage and maintain DMS tablets and products.

- Learn guest names according to company standards.

- Adapt to and implement relevant restaurant company standard procedures.

- Familiarize yourself with and adhere to Public Health regulations and procedures.

- Participate in the IPM program and attend directed training sessions.

- Minimize breakage and wastage, following proper disposal procedures.

- Adhere to company guidelines on uniforms and personal hygiene.

- Execute the Seabourn HESS-MS relevant to your position.

- Assist with additional duties as requested by ship management.

**Service Responsibilities:**

- Report to the Assistant Maitre D'Hotel and Restaurant Manager.

- Take food orders in compliance with company guidelines.

- Ensure your station is ready for service and meets guest preferences.

- Follow service procedures as per company guidelines.

**Requirements:**

- Diploma from a recognized apprenticeship program or equivalent.

- At least two years of full-time experience in a four or five-star hotel/restaurant.

- Experience with international clientele and good English language skills.

- Previous cruise line experience is preferred.

**Skills, Knowledge & Expertise:**

- Knowledge of USPH and international Public Health rules and regulations.

- Understanding of good quality restaurant service.

- Self-discipline, communication skills, and attention to detail.

- Ability to work in a team and understand verbal and written instructions.

**Benefits:**

- Opportunities for promotion.

- Comprehensive training programs.

**Physical Demands & Travel Requirements:**

- Ability to bend, climb, and perform repetitive motions.

- Valid passport, flag state issued seaman book, and medical certificate.

- English proficiency and Marlin test score of 80%.

**Working Conditions:**

- Flexibility in working hours and adapting to changing circumstances.

- Respect and teamwork among crew members.

## Skills

### Required
- Public Health regulations
- restaurant service
- team management
- communication skills
- time management

### Nice to have
- cruise line experience
- international clientele experience

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Source: [Apply at hollandamericagroup.pinpointhq.com](https://hollandamericagroup.pinpointhq.com/en/postings/03e9aeff-9288-49e2-9b86-6c6e3fd17f5d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)