# Customer and Trading Manager - Online

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Ferndown, Dorset
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £31,700
**Category**: Retail
**Industry**: Retail

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## Description

As a Customer and Trading Manager - Online at Sainsbury's Supermarkets Ltd in Ferndown, Dorset, you will lead the online picking and delivery team to ensure a seamless shopping experience for customers.

The salary for this role is from £31,700.

### Responsibilities

- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.

- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.

- Collaborate with other managers to ensure the success of the shopping experience of the overall store.

- Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.

### What makes a great online manager:

- Previous line management responsibilities in a fast-paced, operational environment.

- Provides brilliant customer service and coaches a team to do the same.

- Delivers KPIs or other performance indicators.

- Can manage disciplinaries, performance issues, or other similar employee relations issues.

- Leads operations and is comfortable doing this alone in the absence of more senior management.

### Essential Criteria:

- A track record of delivering brilliant customer service and coaching colleagues to do the same.

- Experience of leading a team in a fast-paced, customer-facing environment , you’ve motivated others, driven performance, and kept operations running smoothly.

- Operational leadership skills , you’ve taken responsibility for store operations in the absence of more senior managers.

- Demonstrated success in meeting or exceeding KPIs , whether it’s sales, availability, customer satisfaction, or colleague engagement, you’ve made a measurable impact.

- Has managed employee relations issues, including performance and absence management.

### Benefits

- Discount card – 10% discount off on shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.

- An annual bonus scheme based on company and individual performance.

- Free food and hot drinks provided for colleagues in all stores.

- Generous holiday entitlement, maternity and paternity leave.

- Pension – the company matches 4-7.5% of pension contributions.

- Sainsbury’s share scheme – build up an investment at discounted rates.

- Wellbeing support – access to emotional support, counselling, legal and financial advice.

- Colleague networks – link with like-minded people to help fulfil potential.

- Cycle to Work scheme gives the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.

- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

## Skills

### Required
- customer service
- team management
- operational leadership
- performance management

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