# Partner Excellence - Feedback and Engagement Lead

**Company**: Cisco
**Location**: RTP, North Carolina
**Experience**: senior
**Job type**: full-time
**Salary**: $169,300.00 to $237,200.00
**Category**: Product Management
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/RTP-North-Carolina-US/Partner-Excellence---Feedback-and-Engagement-Lead--Remote-_2027855?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_970af4d2-2d6

## Description

The Commerce Growth and Acceleration organisation is seeking a strategic and visionary leader to step into the role of Partner Excellence - Feedback and Engagement Lead within the Partner Excellence team.

In this role, you will lead a high-performing team overseeing strategic partner engagements, Commerce Partner Satisfaction Surveys, capturing partner feedback, turning common partner feedback themes into actions, and enabling Maturity Growth throughout the entire Cisco Partner ecosystem.

Key Responsibilities:

- Own the engagement strategy for all strategic partners by identifying target accounts, aligning leadership across Cisco Operations on shared success criteria and metrics, and overseeing end-to-end execution and performance tracking.

- Lead and mentor a team of strategists and product managers responsible for steering and shaping large strategic partner engagements.

- Drive end-to-end program management for strategic partner engagements, translating high-level vision into actionable product roadmaps and execution strategies.

- Develop business strategy from inception to delivery by influencing product roadmaps, enabling operations with automation and tools, and driving adoption.

- Facilitate senior leadership-level Operating and Steering Committee meetings, managing complex stakeholder expectations to accelerate key decision-making.

- Leverage exceptional written and verbal communication skills to develop compelling narratives for strategy decks, effectively communicating the vision from strategy to execution.

- Lead the bi-annual Partner Satisfaction and Commerce Application Survey processes, oversee the collation of multi-channel feedback, and drive key improvement themes across Commerce product and operations.

Minimum Qualifications:

- Bachelors + 10 years of related experience, or Masters + 7 years of related experience, or PhD + 4 years of related experience, or equivalent related work experience.

- Experience maximising AI to develop and advance prototypes.

- Consistent track record in advising complex accounts, managing strategic partner relationships at an enterprise level.

- Experience conducting 1x1 strategic engagements with senior leadership.

- Outstanding presentation-building and delivery skills, with the agility to tailor messaging for executive leadership audiences.

Preferred Qualifications:

- Exceptional written and verbal communication skills.

- Program management and project management experience.

- Familiarity and direct experience within the Tech channel partner ecosystem.

- Prior people leadership experience, managing and developing high-performing product management teams.

- Experience collaborating with cross-functional centres of excellence to drive organisation-wide productisation.

- Consulting, Partner Facing, Customer Facing, or Customer Success Experience.

- Expertise in developing compelling storytelling for strategy decks and translating vision from strategy to execution.

- Experience in managing stakeholder expectations and facilitating OpCo and SteerCo.

The starting salary range posted for this position is $169,300.00 to $237,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits.

## Skills

### Required
- AI
- strategic partnerships
- product management
- leadership
- communication

### Nice to have
- program management
- project management
- Tech channel partner ecosystem
- people leadership
- cross-functional collaboration

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/RTP-North-Carolina-US/Partner-Excellence---Feedback-and-Engagement-Lead--Remote-_2027855?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)