# Call Center Agent: Pharmaceutical Industry

**Company**: IQVIA
**Location**: Ciudad de Mexico
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Mexico-City-Mexico/Agente-de-Call-Center--Industria-Farmacutica_R1491932?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_96e7f8f0-b9d

## Description

Join IQVIA, The Human Data Science Company, and be part of an exciting project with a key business partner.

As a Call Center Agent in the Pharmaceutical Industry, you will assist the team by making calls to medical personnel to validate and complete information in IQVIA's databases.

**Main Responsibilities:**

- Conduct surveys for the healthcare sector, including doctors and institutions (outbound calls)

- Perform web searches

- Send emails

- **IMPORTANT: This role does not involve sales or debt collection**

**Requirements:**

- High school diploma or equivalent

- At least 6 months of experience as a Call Center agent (outbound calls)

- Work location: Col. Nápoles (near WTC), Ciudad de Mexico

- Telephone etiquette

- Excel skills

**What we offer:**

- Base salary

- Productivity bonus (100% paid based on KPIs and internal policies)

- Food vouchers

- Life insurance

- Minor medical expense insurance

- 50% vacation premium (above the law)

- 30 days of Christmas bonus (above the law)

**Work Schedule:** Monday to Friday, 9am to 6pm, hybrid modality (one day in office, four days at home)

## Skills

### Required
- Telephone etiquette
- Excel
- Spanish

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Mexico-City-Mexico/Agente-de-Call-Center--Industria-Farmacutica_R1491932?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)