# Partner AI Enablement Manager, GTM **Company**: Cresta **Location**: United States (Remote) **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: $160K - $180K base + equity **Category**: Sales **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/cresta/jobs/5257037008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_96d24dbb-992 ## Description Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. As the Partner AI Enablement Manager, GTM, you’ll be responsible for building a world-class AI Agent partner ecosystem that drives revenue and successful customer outcomes by equipping our partners with the tools, skills, and confidence needed to position, sell, and deliver Cresta AI Agents effectively. You’ll work closely with Partner Leadership, Sales, Marketing, Product, and Engineering teams to design and deliver enablement programs that accelerate partner ramp, reinforce Cresta’s value throughout the partner motion, and ensure partners are set up to consistently execute high-quality customer engagements. Your focus will be on enabling partners that support Cresta’s Enterprise and Strategic customers, including global SIs, BPOs, and technology partners (ISVs) working with the world’s largest contact centers. ## Key Responsibilities ## Partner Onboarding and Enablement - Design and deliver structured onboarding programs and content that quickly ramp new partners on Cresta’s product, value proposition, ideal use cases, and joint sales motions. - Develop deep expertise in Cresta AI Agents and create comprehensive enablement programs that help partners confidently position, implement, and support customer deployments. - Deliver scalable partner readiness and accreditation programs through live workshops, certifications, self-service learning, and practitioner enablement. - Work closely with Partner Leadership to ensure enablement programs support broader partner objectives, drive measurable outcomes, and reinforce Cresta's GTM strategy. ## Enablement Measurement and Optimization - Track and report on partner readiness, certification attainment, partner engagement, and contribution to partner-sourced and partner-influenced pipeline. - Use data and direct feedback from internal stakeholders and partners to continuously improve programs, content, and delivery methods. - Partner with internal teams to measure training effectiveness and ensure ongoing messaging alignment. - Ensure partners can clearly articulate and execute on Cresta’s differentiated value within the AI Agent space and industry contexts. ## Cross-Functional Alignment and Collaboration - Collaborate closely with Engineering and Product teams to develop deep expertise in Cresta AI Agents and translate technical capabilities into scalable, self-service enablement programs and assets for partners. - Work with the Partner Leadership and Partner Sales teams to develop partner-specific enablement assets from existing direct sales materials, including pitch decks, talk tracks, objection handling, competitive guidance, and persona-based messaging. - Support the Partnerships team by serving as an AI Agent subject matter expert, helping identify customer use cases, position solutions, validate requirements, and navigate complex enterprise engagements. ## Qualifications We Value: - 6+ years of experience in Solutions Engineering, Partner Engineering, Customer Success, or similar roles - 5+ years of experience working in the Contact Center space - Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments - Desire to be a platform expert and provide technical guidance - Ability to translate business requirements into technical solutions - Proven ability to work cross-functionally with Sales, Product, and Engineering teams - Excellent communication skills , able to explain complex technical concepts clearly to diverse audiences - Strong project management and organizational skills ## Perks & Benefits: - Comprehensive medical, dental, and vision coverage with plans to fit you and your family - Flexible PTO to take the time you need, when you need it - Paid parental leave for all new parents welcoming a new child - Retirement savings plan to help you plan for the future - Remote work setup budget to help you create a productive home office - Monthly wellness and communication stipend to keep you connected and balanced - In-office meal program and commuter benefits provided for onsite employees ## Compensation: - Base: $160K - $180K base + equity ## Skills ### Required - Solutions Engineering - Partner Engineering - Customer Success - Contact Center - ISV - SI - BPO - SaaS - enterprise technology --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cresta/jobs/5257037008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)