# SRE Manager

**Company**: ICIS
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/UK---Sutton-Carshalton/Operations-and-SRE-Manager_R117696-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_967f8e67-825

## Description

As SRE Manager, you will lead the operational reliability function for ICIS, ensuring stable, resilient, and well-supported production services for both internal and external customers.

You will be responsible for driving reliability improvements, advancing automation and AI-Ops capabilities, and leading a team focused on observability, incident response, operational excellence, and continuous improvement.

**Responsibilities:**

- Lead the transformation of the Operations function towards an AI-Ops operating model, driving the adoption of AI-powered automation, intelligent alerting, incident triage, root cause analysis and self-healing capabilities to improve service reliability, operational efficiency and customer outcomes.

- Own the end-to-end incident and problem management process, ensuring major incidents, post-incident reviews, root cause analyses and corrective actions are effectively led, tracked and delivered to prevent recurrence and drive continuous improvement.

- Line manage and develop the team leaders, setting clear expectations, providing coaching, challenging unhelpful patterns and helping them build stronger delivery discipline.

- Ensure incident management, problem management, RCAs, post-mortems and improvement actions are owned, tracked and completed.

- Strengthen operational process adherence, ensuring responsibilities are clear and delegation is effective.

- Drive SRE practices across observability, automation, disaster recovery, design for reliability, on-call readiness and production support.

- Protect service levels by ensuring engineering effort is balanced across InfoSec commitments, operational tickets, roadmap delivery and mid-term maintenance.

- Act as the connection point between Ops, wider technology functions, product teams and business stakeholders, ensuring priorities, risks and trade-offs are clearly communicated.

- Help shape the team for AI-Ops by identifying practical automation, alerting, triage and remediation opportunities.

**Requirements**

- Strong people leadership, including coaching, performance management, prioritisation and development of team leads and engineers.

- Practical experience of SRE, incident management, problem management, post-mortems, RCA quality, disaster recovery and operational resilience.

- Ability to influence across Ops, engineering, product and wider technology teams, especially where priorities are competing or ownership is unclear.

- Strong delivery discipline, with the ability to focus the team on fewer, higher-value initiatives and see them through to completion.

- Experience using metrics, service levels, observability and operational data to drive better decisions and reliability improvements.

- Ability to identify automation opportunities and help move the team towards AI-Ops, reduced toil and more proactive operations.

- Clear communication style, able to explain operational risks, trade-offs, successes and support needs up and down the organisation.

- Willingness to be hands-on when required, including participation in on-call and support of major incidents.

**Benefits**

- Country-specific benefits, click [here](link) to access benefits specific to your location.

## Skills

### Required
- SRE
- incident management
- problem management
- post-mortems
- RCA quality
- disaster recovery
- operational resilience
- AI-Ops
- automation
- observability

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Source: [Apply at relx.wd3.myworkdayjobs.com](https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/UK---Sutton-Carshalton/Operations-and-SRE-Manager_R117696-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)