# Claims Team Lead, Auto | PIP

**Company**: Sedgwick
**Experience**: senior
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-TX/Claims-Team-Lead--Auto---PIP_R77583?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_967dd60e-6bd

## Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

As a Claims Team Lead, Auto | PIP, you will supervise the operation of personal injury protection examiner teams and technical staff for clients, monitor colleagues' workloads, provide training, and monitor individual claim activities.

**Key Responsibilities:**

- Supervise multiple teams of examiners, multiple product line examiners and/or several technical operations colleagues

- Identify and advise management of trends, problems, and issues as well as recommended course of action

- Provide technical/jurisdictional direction to examiner reports on claims adjudication

- Compile, review, and analyze management reports and take appropriate action

- Perform quality review on claims in compliance with audit requirements, service contract requirements, and quality standards

- Act as second level of appeal for client and claimant issues regarding claim specific, procedural or special requests

- Maintain contact with the client on claims and promote a professional client relationship

- Assure that direct reports are properly licensed in the jurisdictions serviced

- Ensure claims files are coded correctly and adequate documentation is made by claims examiners

**Supervisory Responsibilities:**

- Administer company personnel policies in all areas and follow company staffing standards and training recommendations

- Interview, hire, and establish colleague performance development plans

- Provide support, guidance, leadership, and motivation to promote maximum performance

**Qualifications:**

- Six years of claims experience or equivalent combination of education and experience required, including two years of claims supervisor experience

- Bachelor's degree from an accredited college or university preferred

- Licenses as required

- Professional certifications as applicable to line of business preferred

**Skills & Knowledge:**

- Thorough knowledge of claims management processes and procedures for multiple product lines

- Excellent oral and written communication, including presentation skills

- PC literate, including Microsoft Office products

- Leadership/management/motivational skills

- Analytical and interpretive skills

- Strong organisational skills

- Excellent interpersonal skills

- Excellent negotiation skills

- Ability to work in a team environment

- Ability to meet or exceed Performance Competencies

## Skills

### Required
- claims management
- leadership
- communication
- analytical skills
- organisational skills
- interpersonal skills
- negotiation skills

### Nice to have
- professional certifications

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Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-TX/Claims-Team-Lead--Auto---PIP_R77583?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)