# Sr. Consultant, Client Success Manager

**Company**: Visa
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/GB---London-United-Kingdom/Senior-Consultant--Client-Success_REF077280W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9673eda8-b93

## Description

The Sr. Consultant, Client Success Manager is an individual contributor responsible for owning the overall post-sale Client Services relationship for applicable clients (issuers, acquirers, processors, enablers, fintechs, wallet providers and merchants) providing operational and optimisation solutions in support of growing our clients' businesses and achieving their strategic growth priorities by achieving the highest value and impact from Visa's products and services.

Responsibilities include:

- Overseeing the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.

- Ensuring Client operational goals and success metrics for their overall Visa product landscape are understood.

- Building and sustaining a trusted client advocate status with key client stakeholders by proactively executing against forward-looking Client Success Plans, in alignment with the Account Team, to track client-specific outcomes including a client's adoption and performance of Visa products purchased.

- Driving and delivering initiatives to improve client adoption of products and use of Visa's self-service tools.

- Staying current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.

- Establishing working relationships with Client Services teams and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.

- Close alignment and engagement with sales account teams on driving the objectives and targets for the client, in line with client success outcomes, and ensuring early engagement to secure client's earliest return on investment.

- Developing or contributing to client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and or upcoming changes to ensure client readiness and service compliance.

- Leading periodic operational reviews with clients and Visa stakeholders at market or regional or global level (as applicable).

- Acting, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident or crisis responses.

- Proactively identifying and driving opportunities to optimize client performance by monitoring client performance and liaising with specialist Visa teams as needed.

- As applicable, coordinating with global, regional and or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience.

- Delivering Operational Resilience Support - to disseminate approved Corporate Communications' messages to clients and maintain ongoing interaction with clients to meet their specific needs throughout a crisis event, coordinating and escalating queries where appropriate (as per agreed Crisis Management Plan).

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

## Skills

### Required
- payment industry knowledge
- customer success
- project management
- analytical skills
- communication skills
- interpersonal skills

### Nice to have
- Client Customer Success certifications
- project management certifications
- data analysis skills

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/GB---London-United-Kingdom/Senior-Consultant--Client-Success_REF077280W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)