# Customer Service & Operations Internship

**Company**: Polestar
**Location**: Milan, Italy
**Work arrangement**: Hybrid
**Experience**: entry
**Job type**: internship
**Category**: Operations
**Industry**: Automotive

**Apply**: https://polestar.teamtailor.com/jobs/5362425-customer-service-operations-internship
**Canonical**: https://yubhub.co/jobs/job_9667f2f4-a2c

## Description

Are you passionate about revolutionising the electric vehicle industry and providing exceptional customer service? Do you share our mission of sustainability for society? As a Customer Service & Operations Intern, you will support the Operations & Customer Service team in their daily activities, contributing to order management, customer requests, and process improvement.

Responsibilities:

- Provide front-line customer support through Polestar channels under the supervision of the responsible manager

- Manage customer cases, with particular attention to C-SAT and SLA (response and resolution times)

- Collaborate in the remote management of technical and software issues according to Polestar guidelines

- Support the activity of shipping welcome packs and related reporting

Operations:

- Support all activities related to the delivery of new/used vehicles, including (but not limited to) registrations, property transfers, and presentations of supplementary declarations to competent authorities

- Support the planning and monitoring of logistics activities related to vehicle transportation and delivery

- Assist in the management of the internal vehicle fleet, including bodywork interventions and auditing activities

- Communicate with suppliers, logistics partners, and internal teams to ensure timely and qualitative standards are met

- Analyze operational data and support the preparation of presentations and internal documentation

Competences and requirements:

- Bachelor's degree or recent graduate

- Strong customer orientation and results-driven approach

- Interest in the automotive world

- Fluent Italian (written and spoken); B2 English

- Valid driving license (nice to have)

- Excellent communication skills

Entry and duration:

- We apply a continuous selection process, and the position will remain open until filled

- The contract has an initial duration of 6 months with the possibility of renewal

- The offer is open to both curricular and extracurricular interns

People at Polestar:

- We are aware that change is necessary

- We also know that each of us can contribute to this change

- Our commitment to becoming climate-neutral by 2040 is fundamental, as is being inclusive, diverse, and innovative

- Together, we are creating, collaborating, and experimenting to launch a new era of sustainable mobility

- We are a performance-driven brand, determined to improve the society in which we live

- Do you recognize yourself in this description?

- If you're interested in joining the Polestar family, don't wait – submit your application!

## Skills

### Required
- Italian
- English
- customer service
- operations
- project management
- communication
- problem-solving

### Nice to have
- driving license
- patent of guidance