# Senior CSM, Media and Entertainment

**Company**: Braze
**Location**: San Francisco
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $88,000 - $124,800/year
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8315921?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_965feec3-f33

## Description

We're seeking a Senior Customer Success Manager to own significant customer relationships and act as a trusted advisor. You'll partner with Account Executives to drive client renewals, retention, and growth. You'll also mentor junior colleagues and contribute to product development.

Responsibilities:

- Partner with Account Executives to ensure commercial alignment and drive client renewals, retention, and net retention targets

- Be the main point of contact and trusted advisor for customers

- Drive feature adoption and provide strategic guidance to help customers achieve their objectives

- Drive customer advocacy and build strong customer relationships

- Analyze use cases and recommend best practices to enhance client marketing programs

- Advocate for customers and solicit product feedback

- Coordinate with other Braze teams to ensure seamless support

- Work with Onboarding Managers to transition clients from onboarding to ongoing activity

- Act as a point of escalation for customers

- Provide mentorship to colleagues and help improve processes and outcomes

- Assist junior colleagues with at-risk or high-opportunity accounts

Requirements:

- Proven customer success experience with a track record of success

- Significant project management experience and/or formal certifications

- Exemplary written and verbal communication skills

- Strong technical domain knowledge of SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming

- 6+ years of experience managing complex international enterprise accounts

- Experience working with big-name brands with over 1,000 staff

What We Offer:

- Competitive compensation with equity grants

- Retirement and Employee Stock Purchase Plans

- Flexible paid time off

- Comprehensive benefit plans

- Family services, including fertility benefits and equal paid parental leave

- Professional development opportunities

- A curated in-office employee experience

- Opportunities to give back to the community

## Skills

### Required
- SaaS
- Mobile
- APIs
- Marketing Automation
- Direct Marketing
- Analytics
- Programming
- Project Management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8315921?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)