# Asst Purser (Japanese Speaking) **Company**: Princesscruises **Location**: New York, NY **Work arrangement**: onsite **Job type**: fixed term contract **Category**: Operations **Industry**: Hospitality **Apply**: https://princesscruises.pinpointhq.com/en/postings/882f6d02-af3b-4abf-ac25-0b3b270db63d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_963c909e-129 ## Description Set a course for adventure with Princess Cruises! As an Assistant Purser, you will play a vital role in supporting either the Guest Services or Administration function onboard, depending on operational needs. ## Key Responsibilities ### Guest Services Function - Supervise Guest Services Officers, ensuring they understand and adhere to all Hotel Policies & Procedures, financial controls, and service standards. - Provide ongoing coaching and support to help team members effectively use hotel systems and tools. - Ensure Guest Services Officers demonstrate commitment to the CRUISE program and Core Values in every interaction. - Assist the Guest Services Manager in scheduling staff to optimize coverage and maintain service standards. - Ensure guest complaints and hotel defects are documented accurately and escalated appropriately. - Support the resolution of lost luggage reports and ensure timely updates are provided to affected guests. - Promote ownership of guest issues among team members, ensuring follow-up and resolution are clearly communicated. - Assist in delivering service and product knowledge training to Guest Services Officers. - Help develop routines that provide team members with experience across various service roles. - Maintain current knowledge of public health standards and assist in coordinating onboard responses to outbreak situations. - Ensure Guest Services Officers maintain accurate floats and settle shipboard accounts correctly, in line with company procedures. - Monitor compliance with financial controls and support the resolution of discrepancies. ### Administration Function - Work closely with port officials to provide suitable working areas and ensure accurate handover of guest documentation. - Prepare, process, and transmit APIS and Landing Order files to CBP, U.S. Coast Guard, and other authorities in compliance with MSPM and HESS-MS policies. - Advise onboard and shore-side teams on guest and crew counts prior to sailing, including international guest details requiring translated materials. - Ensure data integrity and confidentiality of Personally Identifiable Information (PII) at all times. - Accurately prepare and deliver the non-revenue list, Fleet Cabin utilization report, and coordinate disembarkation logistics. - Liaise with department managers and the Crew Manager to ensure non-revenue guests meet Customs and Immigration requirements. - Coordinate transfers with Port Agents and ensure proper documentation for guests breaking voyage or joining at Wayports. - Meet with shoreside embarkation teams prior to embarkation to provide documentation guidance and reference materials. - Ensure missing guest information is entered into the Navigator check-in app and required documentation is collected. - Be present in the terminal during embarkation and disembarkation to assist ground handlers and check-in supervisors. Asst Purser may be assigned to Night Manager role and work during night shifts, managing overnight Hotel operations to ensure excellent guest service continues at all times. ## Skills, Knowledge & Expertise - Graduate of a recognized hotel or business school or 2-year experience as Front Desk Supervisor or Assistant Manager. - Cruise ship experience is strongly preferred. - Proficiency in the use of Front Desk computer-based programs and excellent knowledge of M/S Office. - Specific experience and knowledge in all aspects of immigration and clearance requirements within the US and worldwide. - Excellent command of the English and Japanese languages, both verbal and written. - Knowledge of additional languages is strongly preferred. - Fantastic attitude and a natural love and ability for dealing with complex issues in a guest facing environment. - Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests. - Motivation to excel in all aspects of job duties and responsibilities. - Personable communicator with outstanding social skills and a warm, friendly, and caring personality. - Ability to continuously surprise and delight guests throughout their cruise experience. - Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment. ## Benefits - A competitive salary package. - Your own comfortable double cabin - your private space to relax and recharge. - Company-paid travel to and from the ship, so you can focus on the journey ahead. - Access to exclusive areas and benefits onboard (depending on the rank and occupational group). - A vibrant recreation and welfare program designed to support your well-being and work-life balance. - Access to exceptional learning and development opportunities to grow your skills and advance your career. - The chance to travel the world, exploring exciting destinations while doing what you love. - A welcoming, inclusive, and dynamic work environment where your contributions are valued. ## Skills ### Required - Front Desk computer-based programs - M/S Office - immigration and clearance requirements - English - Japanese ### Nice to have - cruise ship experience - additional languages --- Source: [Apply at princesscruises.pinpointhq.com](https://princesscruises.pinpointhq.com/en/postings/882f6d02-af3b-4abf-ac25-0b3b270db63d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)