# Customer Success Account Manager, Mid-Market - German

**Company**: Samsara
**Location**: Remote - UK
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/samsara/jobs/8353146?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_96396a18-3ab

## Description

We are looking for a Customer Success Account Manager, Mid-Market - German to join our team.

As a Customer Success Account Manager, you will help customers adopt the Samsara platform, realize measurable value, and renew and expand with confidence. You will manage 100+ named accounts, using AI tooling to extend your reach and focus your time where it counts.

Your responsibilities will include:

- Deeply understanding the Samsara platform's capabilities and explaining them to businesses of all types

- Managing a portfolio of 100+ named accounts, using AI tooling to accelerate engagement, prioritize proactively, and drive efficiency and outcomes

- Leading the ROI and value conversation into the renewal, negotiating favorable terms, and closing renewals that are a win for both the customer and Samsara

- Demonstrating a willingness to understand and explain technical issues to a non-technical audience and engaging the right cross-functional partners to drive resolution

- Conducting workshops with customers to understand their current operations and recommending workflow changes to maximize the value of their Samsara products

- Working cross-functionally with Sales, Support, Deal Desk, Operations, and Product to strategically solve problems and optimize customer experience and business outcomes

Requirements for the role include:

- Business fluency in German (spoken and written)

- 2+ years in a customer-facing, quota-carrying role (renewals, customer success, account management, or sales), ideally in SaaS, technology, or logistics

- A record of consistent quota over-achievement

- Strong problem-solving, communication, and presentation skills, and the ability to build trust with executives, users, and internal teams

- Familiarity with Salesforce, Gainsight, Gong, or similar GTM tools

- Comfort in a fast-changing, high-growth environment

- A bachelor's degree from a 4-year institution, or equivalent practical experience

We offer a comprehensive compensation package, including a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.

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## Skills

### Required
- German
- Salesforce
- Gainsight
- Gong
- problem-solving
- communication
- presentation

### Nice to have
- AI tooling
- hardware-software integration
- routing
- navigation
- commercial trucking fleets
- logistics

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/samsara/jobs/8353146?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)