# Sistem Destek Analisti (Help Desk Specialist)

**Company**: IQVIA
**Location**: Maslak
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Istanbul-Turkey/XMLNAME-2206---Systems-Support-Analyst-2_R1242160?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_96228393-c4d

## Description

IQVIA Türkiye, Avrupa Yakası'nda bulunan Teknoloji departmanına Sistem Destek Analisti aramaktadır.

The role involves providing support to users, analyzing and resolving technical issues, and maintaining high-quality helpdesk services.

Responsibilities:

- Analyze and resolve technical problems reported by users via phone or email

- Provide remote support for hardware and software issues

- Record incoming calls and ensure timely closure of opened tickets

- Offer first-level support for problems and escalate to relevant teams when necessary

- Support UAT phases of projects

- Maintain high-quality helpdesk services and customer satisfaction

- Manage inventory of devices brought to the company

- Provide training on company software to new users

- Collaborate with other teams in the technology department

- Contribute to solution and improvement processes

Requirements:

- MYO Elektrik/Elektronik/Bilgisayar or university degree in related fields

- Advanced knowledge of Microsoft operating systems, hardware, IPAD, IOS, Tablet, network, and office platforms

- 2-3 years of work experience

- Experience in helpdesk and software support

- Flexible working hours, including weekends if needed

- Ability to provide technical training to customers

- Good command of English (preferred)

- Customer-focused, creative, and effective communication skills

- Problem-solving skills, willingness to take responsibility, and strong social relationships

## Skills

### Required
- Microsoft operating systems
- hardware
- network
- office platforms
- helpdesk
- software support

### Nice to have
- English

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Istanbul-Turkey/XMLNAME-2206---Systems-Support-Analyst-2_R1242160?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)