# FBS Apl Sub Matter Expert III - Major Incident Response Technical Lead

**Company**: Capgemini
**Location**: Pune
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/5vomF8VskDhLCrZTMF8q5L/hybrid-fbs-apl-sub-matter-expert-iii---major-incident-response-technical-lead-in-pune-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9607d222-560

## Description

Role Description:

Are you an experienced IT Technical professional passionate about driving service delivery improvements on a scale?

We are seeking a Technical Lead to join our Infrastructure Shared Services (ISS) department to manage Incident and Problem Investigations.

- Major Incident Management: Function as the first line of defense in responding to production issues, constantly monitoring system health, and troubleshooting with appropriate teams to expedite service restoration.

- Problem Management: Implement preventive measures by seeking root causes and working cross-functionally across various groups to improve code, infrastructure, processes, and more.

Responsibilities:

- Manage Production Incidents and Problems effectively.

- Own production operational health, including real-time communication with stakeholders during service disruptions.

- Bring strategic thinking to identify opportunities for efficiency gains through optimization, simplification, and automation.

- Develop strong partnerships with IT stakeholders across infrastructure, application development, architecture, data, and security teams.

- Drive towards meeting and exceeding ITSM KPIs based on the organization’s strategic goals.

- Collaborate with talented IT teams with varying levels of experience in a hybrid workplace.

- Foster an inclusive work environment and promote our company culture.

Requirements:

Total Experience: 9 yrs to 12yrs

English Proficiency: Fluent

Skills:

IT Service Management – Advanced

Observability and Troubleshooting - Advanced

Major Incident Management - Advanced

Cloud Computing – Intermediate

Service Reliability Engineering – Intermediate

Software Development – Intermediate

Tools:

Dynatrace - Intermediate (4-6 Years)

ThousandEyes - Intermediate (4-6 Years)

ExtraHop - Entry Level (1-3 Years)

SevOne - Entry Level (1-3 Years)

FullStory - Entry Level (1-3 Years)

SharePoint - Entry Level (1-3 Years)

Excel - Intermediate (4-6 Years)

## Skills

### Required
- IT Service Management
- Observability and Troubleshooting
- Major Incident Management
- Cloud Computing
- Service Reliability Engineering
- Software Development
- Dynatrace
- ThousandEyes
- ExtraHop
- SevOne
- FullStory
- SharePoint
- Excel

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/5vomF8VskDhLCrZTMF8q5L/hybrid-fbs-apl-sub-matter-expert-iii---major-incident-response-technical-lead-in-pune-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)