# Care Management Coordinator

**Company**: CVS Health
**Location**: Field, Texas
**Job type**: full-time
**Salary**: $21.10 - $40.90
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Field-Texas/Analys--Case-Management--Field_R1068273?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/care-management-coordinator-95f95fec-e8e/

## Description

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience. At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, and prioritize safety and quality in everything they do.

As a Care Management Coordinator, you will drive and support care management and care coordination activities across the continuum of care. Your responsibilities will include:

- Using care management tools and information to complete a comprehensive evaluation of members and recommend an approach to case resolution

- Identifying high-risk factors and service needs that may impact member outcomes and care planning

- Utilizing influencing and motivational interviewing skills to ensure maximum member engagement and promote lifestyle and behavior changes

- Providing coaching, information, and support to empower members to make ongoing independent medical and healthy lifestyle choices

- Serving as a single point of contact for members and assisting them to remediate immediate and acute gaps in care and access

- Coordinating and implementing assigned care plan activities and monitoring care plan progress

- Consulting with clinical care managers, leadership, medical directors, and other physical and behavioral health support staff and providers to overcome barriers to meeting member goals and objectives

- Presenting cases at case conferences and rounds to obtain multidisciplinary review

- Working collaboratively with the member's interdisciplinary care team

- Developing and monitoring established plans of care to meet the member's goals

- Identifying and escalating quality of care issues through established channels

- Monitoring, evaluating, and documenting care utilizing case management and quality management processes

- Identifying, referring, and linking members to providers and social supports as needed

- Educating members about available resources and services

- Facilitating clinical hand-offs during transitions of care

Requirements:

- 2 years of related professional experience as a care manager, rehabilitation specialist, health specialist, social services coordinator, or licensed behavioral health professional in the State of Texas

- Strong customer service orientation and problem-solving skills

- Excellent motivational interviewing skills and ability to build rapport and trust telephonically

- Excellent documentation and compliance with regulatory standards

- Highly organized and self-driven without direct supervision

- Ability to manage time effectively and achieve performance metrics

- Technology proficiency

- Variable work schedules with the ability to work 2 days weekly until 9 pm local time

- Ability to travel surrounding counties

Preferred Qualifications:

- Experience in case management and discharge planning

- Experience working with maternity and NICU populations

- Managed care experience

Work from Home Requirements:

- Direct and hardwired internet connection to a modem/router within 7 feet of your computer

- Quiet, secure, and private designated home virtual work location

- Ability to work from home within the state and city where you currently live

Technical and Logistical Requirements:

- Device and system navigation

- Communication tools

- Collaboration and scheduling

- Systems access and security

- Troubleshooting and support

- Future growth and openness to learning new skills

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## Skills

### Required
- care management
- motivational interviewing
- case management
- documentation
- regulatory compliance
- time management
- technology proficiency

### Nice to have
- discharge planning
- maternity and NICU populations
- managed care

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Field-Texas/Analys--Case-Management--Field_R1068273?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)