# Director, Safety Delivery

**Company**: Qualtrics
**Location**: Chicago, Illinois
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Salary**: $153,000-$186,000 USD
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/qualtrics/jobs/8316897?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_95de9cfd-534

## Description

At Qualtrics, you will provide strategic and operational leadership for the implementation, ongoing support, customer success, and optimization of the Safety & Reliability portfolio.

You will lead a multidisciplinary organization responsible for guiding healthcare clients through the entire customer lifecycle,from go-live to long-term value realization.

Your responsibilities will include:

- Providing strategic direction and operational management across all implementation, support, and customer success functions within Safety Delivery.

- Leading teams of Safety Solution Designers and implementation resources in defining software configuration, workflow design, testing, and go-live readiness.

- Establishing client optimization frameworks and roadmaps that ensure deep utilization, executive business reviews, and measurable ROI.

- Directing staffing, workload distribution, and capacity planning while coaching and developing managers and team leads.

- Serving as the executive point of contact for complex delivery challenges, aligning internal multidisciplinary resources for rapid resolution.

Requirements:

- 8–10+ years of progressive experience in healthcare technology, SaaS delivery, software implementation, or healthcare safety and quality leadership.

- Proven leadership experience directly managing teams of managers or team leads across multidisciplinary functions.

- Demonstrated background overseeing complex enterprise software implementations and ongoing customer success operations.

- Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, Information Systems, Healthcare Quality, or related field.

- Experience or background with Patient Safety Organizations (PSO), High Reliability Organizations (HRO), risk management, or clinical safety software is preferred.

Benefits:

- Comprehensive Health & Wellness: Industry-leading medical, dental, and vision insurance options for employees and families.

- Leadership Development & Growth: Dedicated support for executive coaching, industry certifications, and leadership growth.

- Paid Time Off & Work-Life Integration: Generous paid vacation, parental leave, holiday schedule, and sick time policies.

- 401(k) Retirement Savings Plan: Competitive company matching contributions to help secure your financial future.

## Skills

### Required
- healthcare technology
- SaaS delivery
- software implementation
- healthcare safety and quality leadership
- Patient Safety Organizations (PSO)
- High Reliability Organizations (HRO)
- risk management
- clinical safety software

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/qualtrics/jobs/8316897?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)