# Implementations Analyst focused on Configurations **Company**: Visa **Location**: Pasay, Philippines - Manila **Work arrangement**: hybrid **Experience**: mid **Job type**: full-time **Category**: Operations **Industry**: Finance **Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PH---Pasay-Philippines---Manila/Implementation-Analyst--Client-Configuration--Spanish-Speaking-_REF089784W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_959613fc-f04 ## Description Team Summary: Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development, and successful deployment of Visa products and services, enabling our client-facing teams to deliver and scale new products, services, and initiatives into the market. The Client Configuration Management (CCM) team provides client configuration and implementation expertise involving a unique set of skills with highly specialized knowledge of complex systems and applications as it relates to Client programs, and to transaction processing/routing and its implications to clients and cardholders. Clients include financial institutions, merchants, third-party processors, non-traditional clients, state-owned entities, and direct connect merchants. What a Configuration Analyst does at Visa: An Implementations Analyst focused on Configurations is a client-facing individual contributor responsible for managing standard configuration activities along with identifying and resolving issues of low to mid complexity. This position is at a professional level and requires an individual to work independently while receiving moderate guidance. In this role, you are expected to: - Provide implementation and configuration support to assigned Visa clients and/or support to assigned countries/regions. - Manage standard types of configuration requests in support of client and Visa initiatives. - Meet deadlines through effective management of workload and prioritization. - Coordinate directly with clients or via internal stakeholders to understand program set-up requirements and manage steps required to support all new card program installations, processor conversions, and updates to existing programs without customer impact. - Review, research, analyze, and configure each client configuration request in detail to ensure completeness and accuracy. Highlight discrepancies, inconsistencies, and incomplete information to the client or internal requestor. - Participate in calls associated with client configurations with internal stakeholders and / or clients. - Accurately complete configuration tasks, adhering to all audit requirements and performing correct billing. - Provide fast problem resolution support for production and testing configuration changes, provide out-of-hours support according to a rota, and report and triage root cause and process improvements to improve the service we deliver. - Facilitate standard emergency requests and coordinate internal resources (i.e. real time changes with network operations). - Review and approve other team members’ configuration changes. - Provide responsive, accurate, and timely communications to internal and external stakeholders. - Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Client Success Management, Client Implementation, & Testing). - Contribute to the maintenance and improvement of team processes and procedures. Why this is important to Visa: The Analyst (individual contributor) develops configuration expertise in the overall set-up of client programs from a business, client, and technical perspective within Visa. Clients include financial institutions, third-party processors, and non-traditional Fintech clients. This role is responsible for providing functional and technical consultative support to internal and external stakeholders for low- to mid-complexity programs, projects, and other implementation activities for clients. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. ## Skills ### Required - MS Office tools - time management - organisation - planning skills - verbal communication - written communication - interpersonal skills - English - Spanish ### Nice to have - payments network - transaction processing - message routing - stand-in processing - clearing - settlement --- Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PH---Pasay-Philippines---Manila/Implementation-Analyst--Client-Configuration--Spanish-Speaking-_REF089784W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)