# Workers' Comp Claim Supervisor (Florida - Remote) **Company**: Davies **Location**: Home, Alabama **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Category**: Insurance **Industry**: Insurance **Apply**: https://davies.pinpointhq.com/en/postings/5064bd02-0807-4f8b-91b4-fdd26ac5464a?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_95466548-589 ## Description Davies Claims North America is seeking an experienced Claims Supervisor to lead a team of Workers’ Compensation professionals. The successful candidate will have strong technical Workers’ Compensation expertise, demonstrated leadership experience, and the ability to mentor and develop claims professionals while maintaining a client-focused approach. ### Key Responsibilities #### Leadership & Team Management - Supervise and support Workers’ Compensation Adjusters, Nurse Case Managers, and Claims Assistants. - Provide coaching, mentoring, and technical guidance to team members. - Assist in training, onboarding, and professional development efforts. - Identify performance gaps and develop action plans to improve employee performance and productivity. - Conduct regular team meetings and participate in leadership meetings. - Promote a positive, collaborative, and high-performing team environment. - Assist with interviewing and evaluating candidates for open positions. #### Claims Oversight & Technical Leadership - Review new claim assignments for coverage concerns, compensability issues, recovery opportunities, and potential claim exposures. - Ensure claims are managed in accordance with client requirements, company standards, and applicable Workers’ Compensation statutes and regulations. - Monitor claim handling activities, including compensability investigations, medical management and treatment plans, return-to-work coordination, reserve adequacy, indemnity and medical payments, litigation management, subrogation and excess recovery opportunities, and timely reporting and regulatory compliance. - Provide guidance on complex claims, litigated matters, settlements, and large-loss exposures. - Ensure timely escalation of significant claim concerns and client issues. #### Client Relationship Management - Maintain regular communication with assigned clients and stakeholders. - Participate in client meetings, claim reviews, and stewardship discussions. - Address client concerns and identify opportunities to improve service delivery. - Ensure claim handling aligns with client-specific instructions and expectations. - Maintain documentation of client communications and account activities. #### Compliance & Quality Assurance - Monitor claim quality, service standards, and workflow performance. - Ensure accurate and timely completion of required state filings and documentation. - Review claim files for adherence to regulatory requirements, company best practices, and client guidelines. - Partner with Quality Assurance and leadership teams to identify trends and implement process improvements. - Assist in maintaining claim closure and performance goals across the team. #### Operational Support - Coordinate workload distribution and coverage during employee absences. - Assist with staffing needs and resource planning. - Escalate personnel, client, or operational concerns to senior leadership as appropriate. - Support special projects and other duties as assigned. ### Skills, Knowledge & Expertise - 5+ years of Workers’ Compensation claims handling experience required. - Must have Florida municipal claims experience. - Must have presumption claims in Florida. - Prior supervisory, team lead, or mentoring experience strongly preferred. - Extensive knowledge of Workers’ Compensation statutes, regulations, claims practices, and case law. - Strong understanding of compensability investigations, medical management, return-to-work programs, litigation management, and settlement strategies. - Experience reviewing reserves and managing claim performance metrics. - Excellent leadership, coaching, and employee development skills. - Strong verbal and written communication abilities. - Exceptional organizational, analytical, and problem-solving skills. - Ability to manage multiple priorities in a fast-paced environment. - Demonstrated commitment to client service and operational excellence. - Proficiency with claims management systems and Microsoft Office applications, including Outlook, Excel, and Word. - Ability to maintain confidentiality and exercise sound judgment. ### Benefits - Medical, dental, and vision plans to support your health and that of your family. - A 401(k) plan with employer matching. - Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees. - Paid holidays. - Life insurance and short-term and long-term disability coverage. ## Skills ### Required - Workers’ Compensation claims handling - Florida municipal claims - presumption claims in Florida - Claims management systems - Microsoft Office applications ### Nice to have - Prior supervisory experience - team lead experience - mentoring experience --- Source: [Apply at davies.pinpointhq.com](https://davies.pinpointhq.com/en/postings/5064bd02-0807-4f8b-91b4-fdd26ac5464a?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)