# Contract Support Manager

**Company**: Biffa Waste Services
**Location**: Farnham, England
**Experience**: senior
**Job type**: Full-time
**Category**: Operations
**Industry**: Other

**Apply**: https://jobs.workable.com/view/uP3DbLfBA6aczGPBtdG5v2/contract-support-manager-in-farnham-at-biffa-waste-services?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_953c36fd-b9f

## Description

The Contract Support Manager will act as the contract's business analyst and performance assurance lead, ensuring data integrity, managing performance reporting frameworks, supporting compliance activities, and identifying opportunities to improve service delivery across the contract.

Key Responsibilities:

- Ensure operational data is complete, accurate, timely and auditable across all relevant systems.

- Act as the contract lead for data integrity, working collaboratively with operational teams and central support functions.

- Implement controls and validation processes to prevent reporting errors and data inconsistencies.

- Maintain and develop the contract's performance reporting framework.

- Produce regular performance reports, dashboards and management information packs.

- Analyse operational performance data and provide insightful commentary, recommendations and root cause analysis.

- Monitor contractual KPIs, SLAs and internal targets, identifying risks and opportunities for improvement.

- Support the development and monitoring of continuous improvement action plans.

- Ensure contract governance requirements, procedures and controls are consistently applied.

- Monitor compliance with key operational processes, including service delivery, performance management, incident reporting and change control.

- Conduct depot audits covering operational, health and safety and transport processes.

- Support environmental compliance requirements, including Duty of Care documentation and permitted site obligations.

- Coordinate and support external audits, including NQA and other accreditation requirements.

- Ensure mandatory compliance documentation, training records and risk assessments remain current and compliant.

Requirements:

- Full UK driving licence.

- Strong organisational and time management skills with the ability to work to tight deadlines.

- Experience managing or supervising colleagues and escalating risks appropriately.

- Knowledge of health and safety and environmental legislation relevant to municipal services (desirable).

- Project management experience using Prince2, Agile or similar methodologies (desirable).

## Skills

### Required
- UK driving licence
- organisational skills
- time management
- risk escalation
- health and safety legislation
- environmental legislation

### Nice to have
- Prince2
- Agile
- project management

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/uP3DbLfBA6aczGPBtdG5v2/contract-support-manager-in-farnham-at-biffa-waste-services?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)