# Operations Manager, Fulfillment Operations

**Company**: ShipBob
**Location**: North Aurora, IL
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $69,998 - $116,663
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/shipbobinc/jobs/4742808005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_953ba619-37e

## Description

As a member of the ShipBob Team, you will grow with an Ownership Mindset, championing continuous learning and innovation. You will tackle real problems, create tangible solutions, and drive results that benefit ShipBob, its merchants, and your own professional growth.

You will collaborate with peers and leaders alike in a high-performance culture where feedback flows freely, and everyone steps up to help when needed. The company prioritizes transparency and mutual respect, making the work feel worthwhile.

**Role Description:** You will manage staff, foster a positive work environment, ensure customer satisfaction, and oversee departmental operations. Your hands-on approach will focus on expanding and succeeding in the business by implementing strategies that boost productivity and help achieve revenue goals.

**Responsibilities:**

- Direct several operational aspects, including distribution operations, customer service, human resources, and recruiting.

- Ensure merchant expectations are met and exceeded.

- Manage performance KPIs, track key metrics, and plan continuous improvement efforts for your facility.

- Use data-driven reports and analyses to identify areas for improvement and propose solutions.

- Hire, train, coach, and motivate team members; set team goals and manage them.

- Establish, follow, and enforce safety standards and procedures.

- Share knowledge with other locations and headquarters on effective practices and business opportunities.

- Ensure operational processes maintain product safety, quality, and legality.

**Requirements:**

- 4+ years of leadership experience.

- Degree in Business, Operations, Supply Chain, General Management, or a related field (preferred).

- Experience with safety procedures in a distribution center environment.

- Track record of taking ownership and delivering results.

- Understanding of Lean and Six Sigma.

- Ability to lift up to 50 lbs, stand and walk continuously during 8-10 hr shifts, bend, stoop, reach above, and push/pull frequently.

**Perks & Benefits:**

- Medical, Dental, Vision & Basic Life Insurance

- Paid Maternity/Parental Leave Program

- Paid Holidays & Flexible Time Off Program

- Paid Sick Leave

- Wellness Days (1 day/quarter)

- 401K Match

- Comprehensive Benefits Package

**Compensation:** The full base pay range for this position is $69,998 - $116,663. The target salary range for this role is $85,000 - $90,000. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan.

## Skills

### Required
- leadership
- operations management
- safety procedures
- Lean
- Six Sigma

### Nice to have
- Business
- Operations
- Supply Chain
- General Management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/shipbobinc/jobs/4742808005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)