# Customer Support Associate - L2

**Company**: Tide
**Location**: Hyderabad, India
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/tide/jobs/6234225003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9531ada3-91a

## Description

## Job Overview

As a Customer Support Associate - L2 at Tide, you will provide round-the-clock support to businesses across the UK. You will be part of a team that helps SMEs save time and money by offering business accounts and related banking services.

## Responsibilities

- Ensure a level 2 support experience for members, requiring detailed product knowledge.

- Identify patterns and areas for improvement in product or member experience.

- Get familiar with new features that streamline payment processing for members and their clients.

- Provide valuable feedback to Product and Operations Managers.

- Explore data and aid with reporting to track product and service performance.

- Assist Level 1 colleagues with queries.

## Requirements

- Exceptional spoken and written English skills.

- Experience with industry tools like ticketing CRMs, GSuite, Jira, and Excel.

- Confidence in communicating with members via phone, chat, email.

- Ability to find innovative solutions to complex problems.

- Excellent organisational skills and experience working in customer service for the finance industry.

- Some experience working in startups/scaleups.

## Benefits

- Self & Family Health Insurance

- Term & Life Insurance

- OPD Benefits

- Mental wellbeing through Plumm

- Learning & Development Budget

- WFH Setup allowance

- Family & Friendly Leaves

## Skills

### Required
- English
- ticketing CRMs
- GSuite
- Jira
- Excel
- customer service

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/tide/jobs/6234225003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)