# Client Service Analyst

**Company**: Deutsche Bank
**Location**: Ludhiana
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://db.wd3.myworkdayjobs.com/en-US/DBWebsite/job/Ludhiana/Client-Service-Analyst_R0450033?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9520f4e8-080

## Description

We are seeking a Client Service Analyst to join our team in Ludhiana, India.

The Client Service Analyst is responsible for retaining, growing, and developing strategic client relationships for a portfolio of clients.

Key Responsibilities:

- Ensure strict adherence to all internal and external guidelines

- Ensure proper processing of forex and trade transactions

- Ensure proper monitoring of expenses and controlling costs

- Ensure proper display of all Regulatory Circulars in the Area

- Accurate processing of all account opening forms and MF applications

- Voucher Management, Rules of Custodianship, Key Management guidelines

- Exception handling and deferral tracking and monitoring

- Suspicious transactions and large cash transactions review

- Ensure Area has a clean Mystery Shopping Audit report

- Proper tracking, responses, and closures of all Customer Complaints

- Ensuring best-in-class service standards to all Area customers

- Ensuring proper controls and access is maintained to the Cash/Locker Area

- Handling day-to-day Cash activity, Clearing operations, and general banking operations

- Handling customer requests and raising SR

- Handling Insurance and investment-related operations activity

Benefits:

- Best-in-class leave policy

- Gender-neutral parental leaves

- 100% reimbursement under childcare assistance benefit

- Sponsorship for Industry-relevant certifications and education

- Employee Assistance Program

- Comprehensive Hospitalization Insurance

- Accident and Term Life Insurance

- Complementary Health screening for 35 years and above

Requirements:

- Excellent communication in English

- Well-groomed

- Minimum qualification required is Graduation

- Minimum experience should be 2 to 4 years in a relevant field, preferably in Forex and Trade services

We offer:

- Training and development to help you excel in your career

- Coaching and support from experts in your team

- A culture of continuous learning to aid progression

- A range of flexible benefits that you can tailor to suit your needs

## Skills

### Required
- English
- Forex
- Trade services

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Source: [Apply at db.wd3.myworkdayjobs.com](https://db.wd3.myworkdayjobs.com/en-US/DBWebsite/job/Ludhiana/Client-Service-Analyst_R0450033?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)