# Neighbourhood Manager

**Company**: Peabody
**Location**: London Borough of Southwark
**Work arrangement**: onsite
**Job type**: Flexible
**Salary**: GBP 41,107 per year
**Category**: Other
**Industry**: Other

**Apply**: https://www.jobsgopublic.com/job/neighbourhood-manager-83957?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_95019f2c-3fb

## Description

As a Neighbourhood Manager, you'll be the face of Peabody in your area, delivering excellent housing management services and working closely with residents to create safe, well-managed and welcoming neighbourhoods.

This is a varied and rewarding role where no two days are the same. You'll work with residents, community groups, local authorities and internal teams to improve customer satisfaction and deliver positive outcomes.

**Responsibilities**

- Deliver a high-quality neighbourhood and tenancy management service across your patch.

- Build strong relationships with residents, stakeholders and partner agencies to support thriving communities.

- Manage tenancy matters, safeguarding concerns, ASB cases and neighbourhood issues.

- Carry out estate inspections, welcome visits and resident engagement activities.

- Support vulnerable residents and work with specialist teams to coordinate appropriate support.

- Promote resident involvement and help shape local services through community feedback.

**Requirements**

- Experience delivering excellent customer service in housing, community services or a similar environment.

- Strong communication, relationship-building and problem-solving skills.

- Ability to manage a varied workload, prioritise effectively and work independently.

- Experience working with residents, stakeholders and partner organisations.

- Knowledge of housing management or UK Housing Law is desirable.

- A housing qualification such as CIH/CIOH is desirable.

**What We Offer**

- 30 days annual leave, plus bank holidays

- Two paid volunteering days each year

- Flexible benefits scheme and employee discount portal

- Life assurance at 4x your salary

- Up to 10% pension contribution

## Skills

### Required
- customer service
- communication
- relationship-building
- problem-solving
- housing management

### Nice to have
- UK Housing Law
- CIH/CIOH

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/neighbourhood-manager-83957?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)