# Health Club Host - White City House, West London

**Company**: Soho House
**Location**: London, London W12 7FR
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: £15.50-£15.50 GBP
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/5004086101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9467247d-ace

## Description

At Soho House, a Health Club Host is the face of the fitness area, providing a warm welcome, excellent service, and continuous support to ensure members and guests enjoy a clean, safe, and motivating workout environment.

Your main responsibility is a blend of hospitality and operational support , helping members feel at ease, offering guidance on equipment, and ensuring the gym floor is immaculately maintained.

**Key Duties:**

- Welcome every member by name and guest with open arms and in a hospitable manner.

- Respond to guest inquiries and requests in a timely, friendly, and efficient manner.

- Provide basic guidance on equipment usage and club rules when needed.

- Ensure the gym floor is clean, orderly, and safe at all times.

- Build relationships with members and guests.

- Support fitness instructors and personal trainers with class setups or member handovers.

- Encourage a positive, inclusive, and respectful workout atmosphere.

- Uphold discretion and professionalism, especially when serving VIPs and PWKs.

- Assist with booking appointments, classes, or providing information about fitness services and facilities.

**What We Are Looking For:**

- Minimum of 2+ years’ experience in a similar capacity.

- Thrive in fast-paced, high-volume environments and maintain calm through quickly and effectively problem-solving under pressure.

- Must be hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests.

- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.

- Ability to take direction, work in a team environment, and autonomously.

**Benefits:**

- Weekly Pay

- Team meal whilst on shift prepared by our chefs

- Soho Friends Membership

- 50% Team discount on Food & Drink, 7 days a week

- Staff Room Rates

- Health Cash Plan (option to up to 2 additional dependents)

- Dental Plan (option to add up to 2 additional dependents)

- Birthday Day Off after 1 year's continuous service

- Up to 50% Staff Discount on Cowshed & Soho Home

- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.

- Free Counselling Sessions

- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events, and opportunities to inspire and educate.

- Continuous training to develop yourself personally and professionally.

- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

## Skills

### Required
- customer service
- problem-solving
- teamwork
- communication

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/5004086101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)