# Client Technical Support Specialist - Term

**Company**: Benevity
**Location**: Toronto, Ontario
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: CA$46,800 - CA$64,350
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/benevity/0eeeae1e-a9ce-4b2a-8703-e8dbb20c9ee8?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9464436d-f16

## Description

The Technical Support Specialist at Benevity is well-versed in our product suite, processes, and best practices, enabling them to empower clients to enhance and manage their programs effectively.

As a Technical Support Specialist, you will address client requests by coordinating campaigns, analyzing data, and ensuring that Benevity aligns with each client's unique business goals.

A problem solver at heart, the Technical Support Specialist identifies and resolves underlying issues, proactively addressing client needs.

Responsibilities:

- Empower clients to fully leverage Benevity's products for their success, guiding them through reporting, configuration, and feature adoption to enhance their strategic outcomes and program growth

- Offer scalable solutions based on a deep understanding of our products, identify trends to improve our offerings, and foster strong relationships with stakeholders for swift, high-quality resolutions

- Support our clients in the day-to-day management of their programs

Requirements:

- Experience in Client Support or Account Management, characterized by strong communication, analytical skills, and a client-centric approach

- Dedicated to delivering exceptional results, driven by a clear vision of success, and possesses a problem-solving mindset

- Technical proficiency, particularly with Access databases and HTML, is valuable, alongside a continuous growth mindset

- Self-motivation, teamwork, and the ability to influence through expertise and data

- Experience with B2B SaaS, non-profits, community investment, and workplace giving programs, as well as multilingual skills, are highly regarded

This is a 12-month term role.

The salary for this position is CA$46,800 - CA$64,350.

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## Skills

### Required
- Access databases
- HTML
- analytical skills
- communication skills

### Nice to have
- B2B SaaS
- non-profits
- community investment
- workplace giving programs
- multilingual skills

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/benevity/0eeeae1e-a9ce-4b2a-8703-e8dbb20c9ee8?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)