# Staff Professional Services Operations Manager

**Company**: GitLab
**Location**: Remote, Canada; Remote, United States
**Work arrangement**: remote
**Experience**: staff
**Job type**: full-time
**Salary**: $139,200-$235,200 USD
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8691770002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9457b775-461

## Description

GitLab is seeking a Staff Professional Services Operations Manager to establish scalable operations across Professional Services, supporting planning and resource management, operational tooling and cadences, delivery operations, financial performance, systems partnership, and go-to-market alignment.

The successful candidate will be a strategic and hands-on partner to PS leadership, helping to move the organization from manual, disjointed processes to connected, reliable, and increasingly automated ways of working.

Key responsibilities include:

- Maturing the PS operating cadence, including forecasting and planning alignment, business reviews, performance reporting, and executive readouts.

- Establishing connected capacity, utilization, and resource management practices across billable and non-billable roles.

- Improving visibility and delivering insights into project economics, including rate cards, fully loaded costs, burden rates, project margin, fixed-fee budgets, utilization, and revenue recognition.

- Partnering with Finance, Sales, Customer Success, and other teams to improve PSA, time-tracking, CRM, reporting, and related tooling.

- Defining requirements and leading process improvements, automations, and efficiency drivers across Professional Services, Operations, and newly integrated services teams.

The ideal candidate will have:

- 10+ years of experience in Professional Services Operations, Services Operations, Revenue Operations, or a related function in a technology or subscription business.

- Deep understanding of PS business models, including time and materials, fixed-fee, and blended engagements.

- Experience owning and developing forecasting and planning processes that connect sales pipeline to delivery capacity, staffing, bookings, and revenue.

- Experience with resource management, utilization, project margin, delivery operations, PSA systems, or services go-to-market operations.

- Strong analytical, business judgment, communication, and stakeholder management skills.

Nice to have:

- Experience integrating two or more services organizations, operating models, or systems.

- Experience improving PS attach, deal structuring, account planning, or services participation in the sales cycle.

- Experience with partner, channel, or customer-funded delivery models.

- Experience working in a distributed or all-remote organization.

GitLab offers a range of benefits, including flexible paid time off, equity compensation, and employee stock purchase plans.

## Skills

### Required
- Professional Services Operations
- Services Operations
- Revenue Operations
- PS business models
- forecasting and planning
- resource management
- utilization
- project margin
- delivery operations
- PSA systems

### Nice to have
- integrating services organizations
- improving PS attach
- deal structuring
- account planning
- partner, channel, or customer-funded delivery models
- distributed or all-remote organization

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8691770002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)