# Partner Success Manager

**Company**: SWIGGY
**Location**: Mumbai, MH
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/SWIGGY/6000000001487430-partner-success-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_943423ac-b9c

## Description

As a Partner Success Manager at Swiggy, you will own the post-sales relationship with restaurant partners, ensuring successful adoption, active usage, and measurable ROI.

You will act as a trusted growth advisor to restaurant partners, driving partner satisfaction, retention, and revenue growth.

Key responsibilities include:

- Partner Onboarding & Adoption: Own end-to-end post-sales onboarding of the product suite for assigned restaurant partners

- Partner Success & Relationship Management: Build strong, long-term relationships with owners, decision-makers, and outlet managers

- Driving ROI & Business Growth: Help restaurant partners translate product feature usage into measurable business outcomes

- Performance Monitoring & Reviews: Conduct monthly and quarterly business reviews with partners

- Expansion & Feature Adoption Support: Identify opportunities to increase depth of usage across available product features

- Product Support & Issue Resolution: Act as the first-level support point for product-related queries and issues

- Partner Feedback & Continuous Improvement: Share structured feedback on product usability, gaps, and enhancement needs

Key success metrics include:

- Product feature adoption and activation rate

- Partner retention and churn reduction

- Usage frequency across product features

- Partner ROI and satisfaction metrics, including NPS

- Revenue expansion from existing partners

## Skills

### Required
- Account Management
- Customer Success
- Partner Success
- B2B relationship management
- stakeholder management
- relationship-building
- data analysis
- performance reporting
- training
- influence

### Nice to have
- F&B
- hospitality
- SaaS
- CRM
- POS
- restaurant technology
- city-level or portfolio-based accounts management
- local language proficiency
- English

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/SWIGGY/6000000001487430-partner-success-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)