# Senior Machine Learning Engineer, Community Support Engineering

**Company**: Airbnb
**Location**: China
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q63327

**Apply**: https://job-boards.greenhouse.io/airbnb/jobs/7975743?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_941076bc-2b9

## Description

We are seeking a Senior Machine Learning Engineer to join our Community Support Products (CSP) Machine Learning team. As a member of this team, you will be responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting Generative AI technologies to enable an intelligent, scalable, and exceptional service experience.

The CSP Machine Learning team develops and enhances various AI models, ML services, and tools, including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning, and guardrails for a wide range of applications in Airbnb.

As a Senior Machine Learning Engineer, you will:

- Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems

- Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products

- Learn and share the latest AI/ML technologies with the team across regions (China and the US)

To be successful in this role, you will need:

- A PhD/Master's degree in Computer Science or equivalent experience

- 4+ years of ML engineering experience, with ownership responsibility over large-scale software systems

- Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products

- Experience with LLM-driven chatbot and Agentic AI products would be a big plus

- Excellent communication skills and the ability to work well within a team and with teams across the engineering, product, and design organizations

- Fluency in both English and Mandarin is essential

At Airbnb, we are committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

## Skills

### Required
- Machine Learning
- Artificial Intelligence
- Generative AI
- LLM fine-tuning and optimization
- RAG/Search
- LLM evaluation and testing automation
- Feedback-based learning
- Guardrails

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/airbnb/jobs/7975743?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)