# Customer Service Advisor - categorie protette (L. 68/99)

**Company**: Polestar
**Location**: Milan, Italy
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Customer Experience
**Industry**: Automotive

**Apply**: https://polestar.teamtailor.com/jobs/7578444-customer-service-advisor-categorie-protette-l-68-99
**Canonical**: https://yubhub.co/jobs/job_94026fe9-b46

## Description

We're looking for a Customer Service Advisor to join our team in Milan. As a Customer Service Advisor, you will be responsible for managing customer requests and technical issues through various channels, ensuring high-quality service, adhering to operational standards, and achieving Customer Satisfaction (C-SAT) and Service Level Agreement (SLA) targets.

Key responsibilities include:

- Front-line customer support through Polestar channels

- Managing customer issues/service network with a focus on C-SAT and SLA (phone calls, chat, case management)

- Remote management of technical and software issues according to global Polestar guidelines

- Technical support for roadside assistance for customers and service network

- Coordination with the service network to resolve customer issues

- Supporting technical training for the service network

The ideal candidate will have a strong customer focus, excellent communication and coordination skills, and the ability to work towards objectives. A degree (nice to have) and a valid driving license are also required.

We're committed to creating a diverse and inclusive work environment, and we welcome applications from candidates with disabilities.

## Skills

### Required
- Italian
- English
- Patent of driving
- Customer service
- Technical support
- Problem-solving
- Communication
- Coordination