# Central Automation CoE Lead

**Company**: IQVIA
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Barcelona-Spain/Manager--Business-Systems-Analyst_R1562489?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_93de393c-4d3

## Description

Lead a team of Business Analysts within IQVIA's Central Automation CoE to deliver automation and AI value across multiple BUs and regions.

Own portfolio management, people leadership, process/methodology stewardship, and project/delivery oversight.

Ensure rigorous ADLC (AI/Automation Development Life Cycle) execution with Lean discovery, measurable ROI/FTE savings, and audit-ready documentation.

Provide functional leadership for AI and agentic automation initiatives, including use-case discovery, solution feasibility, responsible AI considerations, human-in-the-loop controls, and business value realization.

**Key Responsibilities:**

### 1. Portfolio Management & Governance

- Own the BA portfolio across BUs/regions; manage intake via VIA/ServiceNow; maintain pipeline in Smartsheet; link Process IDs across Smartsheet, JIRA, and PSA.

- Partner with PMO on prioritization, capacity planning, and benefits tracking (ROI, FTE savings, cycle-time KPIs).

- Lead governance cadences: Weekly/Biweekly pipeline & delivery reviews, Monthly BU governance, and Quarterly sponsor reviews.

- Balance per-BA workload (~10-12 projects); resolve cross-team dependencies and bottlenecks.

### 2. People Leadership

- Manage and coach BAs/Sr. BAs: goal-setting, performance management, feedback, and career development.

- Drive upskilling on Lean, ADLC, tools (Power Automate, Alteryx, Python/SQL) and GenAI/agentic technologies (Copilot, Cursor, LangGraph).

- Allocate resources effectively; support hiring, onboarding, and stretch opportunities.

- Foster a team culture of client focus, collaboration, ownership, and innovation.

### 3. Process & Methodology (ADLC / Lean)

- Define and continuously improve BA standards, templates, and repositories (BRD, PDD, TFD, SDD; SharePoint/Confluence).

- Embed ADLC end-to-end: Intake → L0/L1/L2 Discovery → Technical Discovery → Business Case → Build → UAT → Rollout.

- Maintain RACI, single approval flow, prioritization criteria, and evidence-based traceability.

- Run retrospectives; sustain continuous improvement and team playbooks.

### 4. Project & Delivery Oversight

- Assure discovery quality and gate readiness; lead Go/No-Go decisions with clear acceptance criteria.

- Oversee RAID management, change control (Major >16 hrs / Minor <16 hrs via VIA/ServiceNow), and compliance requirements.

- Align environments, access, data security, and governance with Architects and PMO.

- Ensure user stories, non-functional requirements, and traceability matrices are complete and testable.

### 5. Business Analysis & Solution Enablement

- Drive robust business cases (effort, FTE, ROI, payback period) with PMO/Finance inputs via PSA.

- Produce current/future-state process maps and L0/L1/L2 assessments; validate automation feasibility and value.

- Support tool selection (RPA/Power Automate, Alteryx, Python/SQL, OCR, GenAI); assess API/GUI integrations.

- Translate business needs into AI-ready requirements.

### 6. Stakeholder Engagement & Communications

- Build trusted relationships with BU leaders, SMEs, Architects, and development teams across global time zones.

- Facilitate workshops, executive readouts, and governance forums; manage expectations and escalations.

- Standardize portfolio/delivery reporting (Power BI); champion CoE ways of working.

- Drive benefits realization tracking and coordinate smooth handovers to operations.

**Required Qualifications:**

- Bachelor's degree in Business, Information Systems, Engineering, or related field

- 6-8+ years in Business/Systems Analysis, Automation, or Digital Transformation

- 3+ years leading Business Analysts or cross-functional delivery teams

- Proven end-to-end ADLC delivery

- Portfolio oversight with PMO

- Delivery fundamentals

- Lean-trained BA; process modeling; benefits modeling; data-driven decisions

- Tooling: VIA/ServiceNow, Smartsheet, JIRA, PSA, SharePoint; Power BI

- Technical fluency: Power Automate/RPA, Alteryx, Python, SQL, OCR, GenAI/agentic tools

- Practical AI business analysis capability

**Preferred Qualifications:**

- Experience in Automation processes or teams, Shared Services, Operational Excellence, or consulting environment; multi-region delivery.

- Finance or Life sciences or healthcare industry exposure.

- Automation Anywhere, SAP, PSFT, Azure/Databricks, and enterprise integration (API/GUI) experience.

- ITIL, data security, and governance awareness.

- Proven executive stakeholder management and executive-ready communications.

- Experience defining business and functional requirements for GenAI or agentic AI solutions.

- Understanding of AI solution risks and controls

## Skills

### Required
- ADLC
- Lean
- Power Automate
- Alteryx
- Python
- SQL
- GenAI
- Agentic Automation
- Business Analysis
- Project Management

### Nice to have
- Automation Anywhere
- SAP
- PSFT
- Azure
- Databricks
- ITIL
- Data Security
- Governance
- Executive Stakeholder Management

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