# Customer Service Specialist

**Company**: Red Bull
**Location**: Munich
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Food and Beverage

**Apply**: https://jobs.redbull.com/de/customer-service-specialist-ref34472w?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_93bcd1ab-fc5

## Description

We are seeking a highly skilled Customer Service Specialist to join our team in Munich, Germany. As a Customer Service Specialist, you will play a central role in our supply chain and customer service operations, ensuring seamless order processing and providing excellent customer experiences.

Responsibilities:

- Manage the entire order-to-cash process for one of our largest customer groups, focusing on efficient order processing, excellent customer service, and sustainable process optimisation.

- Serve as the primary point of contact for customers, logistics partners, and internal stakeholders, including professional escalation management and development of customised solutions.

- Ensure high service and quality standards, and track key performance indicators such as FRT, CSAT, NPS, and OTIF.

- Manage the Red Bull ordering tool, including master data management, application development, and support for achieving relevant KPIs.

- Handle complaints and returns for a defined customer group, working closely with the headquarters to resolve consumer complaints and ensure efficient processing of returns.

Requirements:

- Completed business studies or a comparable commercial vocational training with subsequent multi-year professional experience.

- Excellent German and English language skills in writing and speaking.

- Outstanding verbal and written communication skills, as well as professional, target-oriented expression.

- High customer orientation combined with a service-oriented, proactive, and solution-oriented work style.

- Pronounced problem-solving and analytical skills, particularly in dealing with complex operational issues.

- Careful, structured, and detail-oriented work style.

- Ability to work reliably under time pressure, set priorities effectively, and manage multiple tasks in parallel.

- Empathetic, patient, and sovereign communication when dealing with customers, internal interfaces, and external partners.

- Proactive attitude towards continuously improving processes, tools, and workflows.

- Sound ERP knowledge, ideally in SAP.

- Good user knowledge of Microsoft Excel.

- Initial experience with CX software desirable, such as Zendesk.

- Pronounced team ability as well as the ability to handle tasks independently, responsibly, and goal-oriented.

## Skills

### Required
- Business Administration
- Customer Service
- Communication
- Problem-solving
- Analytical skills
- ERP systems
- Microsoft Excel
- CX software
- German

### Nice to have
- SAP
- Zendesk
- English

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Source: [Apply at jobs.redbull.com](https://jobs.redbull.com/de/customer-service-specialist-ref34472w?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)