# Sales Onboarding Advocate

**Company**: Gusto
**Location**: Atlanta, GA - Remote; Denver, CO - Hybrid; Phoenix, AZ - Remote
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: $23.00/hr to $24.50/hr
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gusto/jobs/8175108?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_937beb34-b42

## Description

This role blends technical problem-solving with sales and customer service at Gusto, a company that supports small businesses with payroll, health insurance, 401(k)s, and HR.

After training, you'll help small business owners set up their payroll and HR correctly, entering past information, catching setup mistakes, and guiding them through state and federal tax guidelines.

Responsibilities:

- Handle high-volume customer interactions across phone and email

- Manage your ticket queue like a seller owns their opportunity pipeline

- Proactively position plan upgrades and surface cross-sell opportunities

- Catch tax discrepancies live and troubleshoot state portals in real time

- Configure sick time, PTO, and overtime policies for compliance

- Work across teams, including handing off complex issues to specialists

- Use assigned AI tools daily to surface friction and inefficiencies

Requirements:

- 1+ years in a high-volume sales or customer service role

- Eager to learn about a new industry, including tax codes and compliance rules

- Customer-obsessed with a focus on consultative conversations

- Goal-oriented and competitive with strong communication skills

- Adaptable problem solver with experience integrating AI into daily work

Benefits:

- Competitive base pay

- Benefits and equity (RSUs)

- Physical office spaces in Denver, San Francisco, and New York City

Salary: $23.00/hr to $24.50/hr in Denver, Phoenix & Atlanta

## Skills

### Required
- customer service
- sales
- problem-solving
- compliance
- AI tools

### Nice to have
- high-volume sales
- cross-selling
- upselling
- quota/KPIs
- tax codes
- payroll

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/8175108?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)