# Sr. Client Consulting Manager

**Company**: Visa
**Location**: Tokyo, JP
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/JP---Tokyo-Japan/Senior-Manager--Client-Consulting---Technology_REF089094W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9371ff7e-c12

## Description

We are seeking a Sr. Client Consulting Manager to proactively manage operational relationships with key Visa clients, act as a liaison and escalation point for client issues, and lead internal and external recovery efforts for product and processing service interruptions.

Key Responsibilities:

- Act as the primary liaison for clients, providing problem management, proactive identification of processing efficiencies, service change support, and system enhancement support.

- Coordinate internal resources to accomplish Visa and client objectives, accelerating time to revenue.

- Lead and manage operational initiatives, special projects, and client-driven continuous improvement plans.

- Drive problem and communication management for any critical issue affecting a client or Visa.

- Educate and train clients on best practices for Visa Commercial and Money Movement Solutions products.

- Participate in cross-functional customer service delivery initiatives across clients and Visa internal teams.

- Engage Technology and Product organizations to regularly review and identify permanent solutions to operational issues.

- Represent customer change requests, system or operational requirements, and negotiate and manage expectations internally and externally.

- Identify and implement opportunities to improve the client experience by streamlining operational processes.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

## Skills

### Required
- problem management
- communication management
- client relationship management
- operational management
- project management

### Nice to have
- operational experience relating to card, remittance and money movement solutions
- authorization and clearing, client connectivity, and settlement
- relating operational needs of clients to their business drivers

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/JP---Tokyo-Japan/Senior-Manager--Client-Consulting---Technology_REF089094W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)