# Operations Coordinator - Community Management - Gaming

**Company**: Keywords Studios
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://apply.workable.com/j/34601F8E2E?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_936bcce6-78a

## Description

The Operations Coordinator will be responsible for the end-to-end operational health of the department. This role ensures that global performance processes are followed, technical blockers are escalated, and the lifecycle of both full-time employees and freelancers is managed with precision.

Key responsibilities include:

- Evaluation Lifecycle: Drive the annual review process including creating self-evaluation forms and tracking completion

- Incentives & Awards: Calculate and facilitate performance awards based on regional salary averages; coordinate payments through the Workday ticketing system.

- Disciplinary Support: Partner with regional HR and People Managers to correctly administer disciplinary actions or performance plans (PIPs) for the global team.

- Workday Administration: Act as the point of contact for "One File" evaluations and global KPI updates within Workday.

- Leave Management: Track medical leaves, "Leaver Alerts," and time-off requests, coordinating closely with regional HR (e.g., Canada, Germany, Spain).

- Payroll & Hours: Conduct monthly and bi-weekly audits of local tracking tools for the US, Canada, and Mexico to ensure payroll accuracy.

- New Hire Experience: Coordinate hardware needs with the Technology Operations Manager, schedule regional L&D inductions, and conduct intro check-ins during the first 90 days.

- Equipment Logistics: Manage the "Project Hardware Matrix." For freelancers, ensure all serial numbers, KWS tags, and return values are documented in contracts before shipping.

- Exit Management: Execute all offboarding tracking tasks and "Leaver" updates for departing staff.

- Compliance: Ensure specific regional legal requirements are met

- Continuous Improvement: Proactively look to solve issues and bottlenecks in processes and systems delaying or preventing the team delivering high quality work

Requirements:

- Minimum of 2 years' experience in business administration

- Experienced in working remotely, and with remote teams

- Basic knowledge of social media

- Excellent time and project management skills

- Strong communication skills and attention to detail

## Skills

### Required
- business administration
- social media
- time and project management
- communication
- attention to detail

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/34601F8E2E?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)