# Technical Service Delivery Director

**Company**: GDIT
**Location**: Falls Church, VA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $170,000 - $230,000
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Falls-Church/Technical-Service-Delivery-Director_RQ230205-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9369454b-311

## Description

Advance your career while impacting our Federal Civilian government operations business area as a Technical Service Delivery Director at GDIT.

The Technical Service Delivery Director will work within a dynamic and growing portfolio of programs within GDIT’s Federal Civilian division, reporting to and working alongside the Vice President, Programs. Our environment is fast-paced with a world-class team applying emerging technologies for critical customer challenges. You will lead program teams for successful execution, organic growth, and strong service delivery within the portfolio.

**Responsibilities:**

- Supports multiple teams and provides technical program delivery guidance for the successful execution of contractual requirements

- Supervises assigned technical and administrative staff, including subordinate managers, and performs personnel actions including hiring and performance evaluations

- Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, solve problems, and execute in alignment with the Contract, PWS, PMP, QASP, etc.

- Assures quality of program products, services, and deliverables, including participating in reviews, audits, and site visits

- Works directly with the portfolio Vice President to ensure programs are delivering on client objectives and maintaining high CPARs

- Coordinates and monitors sub-contractor activities and administers subcontractor deliverables

- Develops, reviews, and approves plans, schedules, consulting agreements and other program documents

- Prepares and provides various reports and technical reviews to senior management as requested

- Facilitates Innovation sessions for programs, customers and senior leaders

- Ensures compliance with relevant corporate and government policies and standards

- Acts as a mentor and coach in order to build and maintain high-performing teams

- Demonstrated ability to lead high-value, high-complexity programs with P&L responsibility (aligned to Program Execution Senior Director expectations)

- Proven experience establishing KPIs, dashboards, governance routines, and delivery performance mechanisms (from Program Execution frameworks)

- Experience leading modernization in multi-domain environments (cloud, data, cybersecurity, automation, DevSecOps)

- Ability to influence senior executives, shape growth strategy, and identify new business opportunities within existing customer portfolios

- Experience ensuring compliance with federal standards such as FedRAMP, FISMA, NIST 800-53, Zero Trust, or enterprise governance processes

**Requirements:**

- Education: Bachelor's degree required

- Experience: 15+ years of professional experience, including at least 10 years of experience in service delivery excellence

- Technical skills: Demonstrated experience overseeing modernization programs and multi-team cross-functional delivery (cloud, cyber, data, infrastructure, mission systems)

- Security clearance level: Must have an active Secret clearance in order to be considered

- US citizenship required

- Prior experience supporting the following agencies: DOC, DOL, DOI, DOE

- Experience leading programs with revenues $50M+ or managing multiple programs

**Preferred Certifications:**

- PMP

- SAFe Agilist or SAFe Program Consultant (SPC)

- AWS, Azure, or multi-cloud certifications

**Attributes of a Successful Candidate:**

- A proactive approach to spotting problems, areas for improvement, and performance bottlenecks along with an ability to offer and implement solutions to address them

- Technical acumen in cloud, IT modernization, application development and emerging technologies

- Demonstrated experience bringing innovative IT solutions and ideas to customer missions, resulting in effective program execution and organic growth

- Excellent written and verbal communication skills, with a strong attention to detail and problem-solving skills

- Strong leadership, business acumen, people management and proactive customer service skills

**Benefits:**

- Growth: AI-powered career tool that identifies career steps and learning opportunities

- Support: An internal mobility team focused on helping you achieve your career goals

- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

- Flexibility: Full-flex work week to own your priorities at work and at home

- Community: Award-winning culture of innovation and a military-friendly workplace

## Skills

### Required
- IT Leadership
- IT Service Delivery
- Technical Services
- cloud
- cyber
- data
- infrastructure
- mission systems
- DevSecOps
- FedRAMP
- FISMA
- NIST 800-53
- Zero Trust

### Nice to have
- PMP
- SAFe Agilist
- SAFe Program Consultant (SPC)
- AWS
- Azure
- multi-cloud certifications

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Falls-Church/Technical-Service-Delivery-Director_RQ230205-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)