# Customer Success Manager

**Company**: Salesforce
**Location**: Jakarta, Indonesia
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indonesia---Jakarta/Customer-Success-Manager--Indonesia_JR366869?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_93357c31-7b6

## Description

We are looking for a Customer Success Manager (CSM) to ensure high-value customers achieve a significant return on their investment with our platform.

The CSM will serve as an extension of the customer's workforce and a trusted advisor, providing guidance and advice to customer organizations.

Responsibilities:

- Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.

- Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.

- Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.

- Act as a trusted advisor by gaining trust through mutual goals, understanding the customer's business model, and applying proven solutions to their problems.

- Solidify partnership commitments and drive innovation aligned with customers' business challenges.

- Increase customer engagement with products and services and identify major political barriers to customer success.

- AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.

- Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.

- AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.

- Collaborative Learning: Actively seeking out 'Agentblazer' training and certifications to stay current on autonomous agent capabilities.

- Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask effective diagnosis questions, and align platform features with customer priorities and roadmaps.

Requirements:

- Experienced business professional, preferably with 5+ years relevant industry expertise in Customer Success, Salesforce platform use, or related fields.

- Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.

- Prior experience with Salesforce products is a must (technical implementation & delivery preferred)

- Possess industry-relevant expertise and begin honing skills in a relevant functional area.

- Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.

- Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development

- Working knowledge of core Sales Cloud features: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards

- Understanding of sales processes (lead-to-cash, opportunity management, pipeline management)

- Familiarity with Sales Cloud automation (workflows, process builder, flows for sales processes)

- Ability to demonstrate Lightning Sales Console and mobile app

- Knowledge of common sales use cases (territory management, lead assignment, opportunity stages)

- If not already certified, Salesforce Certified Administrator within 90 days

Benefits:

- Office-flexible, with the expectation to be in office 3 days per week.

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## Skills

### Required
- Salesforce
- Customer Success
- Consulting
- Communication
- AI Literacy
- Prompt Engineering

### Nice to have
- Sales Cloud Consultant certification
- Einstein Lead Scoring
- Opportunity Insights
- Activity Capture

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indonesia---Jakarta/Customer-Success-Manager--Indonesia_JR366869?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)