# Installation Coordinator

**Company**: Samsara
**Location**: Remote - Mexico
**Work arrangement**: remote
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/samsara/jobs/8263226?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_931770c9-73f

## Description

As an Installation Coordinator at Samsara, you'll be responsible for orchestrating and monitoring hardware installations across customer fleets.

You will ensure that each deployment is carried out according to technical and operational standards, working closely with Implementation consultants, Account Executives, Partners, and Internal stakeholders to guarantee a successful customer experience from the start.

This is a critical and detail-oriented role that blends project coordination, field operations knowledge, and customer success.

Your work ensures our customers' first touchpoint with Samsara's technology is smooth, impactful, and aligned with our quality and safety standards.

Responsibilities:

- Coordinate pre-installation logistics with partners.

- Validate customer and site readiness, including cable availability and configuration.

- Ensure the Statement of Work (SOW) is fully understood and achievable before kickoff.

- Track real-time installation progress, ensuring adherence to the project plan.

- Identify deviations from expected timelines or specifications and define/remediate action plans.

- Drive weekly installation reporting cadence and provide updates to internal teams.

- Maintain installation evidence and ensure proper documentation is stored and accessible.

- Serve as a point of contact for escalations and troubleshooting during install phases.

- Work cross-functionally with Sales, Implementation, and Support to ensure alignment.

- Ensure installation partners are trained and follow Samsara standards.

- Monitor CSAT related to installation events and resolve root causes of dissatisfaction.

- Provide proactive communication and transparency with customers during install projects.

- Define and continuously improve the installation coordination process using AI and Robotic Process Automation (RPA) tools to enhance efficiency and scale globally.

Requirements:

- Experience in field operations coordination, customer implementation, or technical deployment.

- Strong attention to detail with the ability to manage multiple installs in parallel.

- Excellent communication and stakeholder management skills.

- Fluent in Spanish and English (verbal and written).

- Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.

Nice to have:

- Strong bias for standardization, automation, and AI.

- Familiarity or hands-on experience with AI and RPA tools.

- Problem-solving skills and a continuous improvement mindset.

## Skills

### Required
- field operations coordination
- customer implementation
- technical deployment
- project coordination
- stakeholder management
- Spanish
- English

### Nice to have
- AI
- RPA tools
- problem-solving
- continuous improvement

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/samsara/jobs/8263226?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)