# General Manager (Sur La Table)

**Company**: Sur La Table
**Location**: Newport Beach, CA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $75,000 - $80,000 a year
**Category**: Retail
**Industry**: Retail

**Apply**: https://jobs.lever.co/cscgeneration-2/594eaf9c-44fe-417f-9b9e-b32211d7610e?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_929a1a13-dca

## Description

As a General Manager at Sur La Table, you play a key role in the success of the store by leading high-performing retail and culinary teams that inspire customers throughout every stage of their culinary experience.

**Key Responsibilities**

**Leadership & Team Development**

- Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.

- Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.

- Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.

**Customer Experience & Brand Representation**

- Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.

- Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.

- Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.

- Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.

**Sales & Business Performance**

- Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.

- Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.

- Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales.

**Operations & Compliance**

- Oversee daily store operations, ensuring compliance with company policies and procedures.

- Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.

- Ensure store safety and cleanliness, addressing any maintenance needs promptly.

**Physical Requirements**

- Ability to communicate verbally and work cooperatively with associates and customers.

- Ability to remain standing for up to 5 hours at a time.

- Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.

- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.

- Ability to lift and/or move merchandise weighing up to 50 lbs.

- Ability to ascend/descend ladders to retrieve and/or move merchandise.

- Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.

- Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.

- Regular and predictable attendance.

**Qualifications & Experience**

- Must be 21 years of age or older at the time of employment.

- 3+ years of retail management experience, preferably in a specialty or culinary retail environment.

- Current Food Manager Certification, or ability to acquire certification as needed.

- Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.

- Strong leadership skills with the ability to inspire, develop, and retain a high performing team.

- Excellent communication, problem-solving, and decision-making abilities.

- Passion for community engagement and providing exceptional customer experiences.

- Proficiency in Microsoft Office and retail management systems preferred.

## Skills

### Required
- retail management
- leadership
- communication
- problem-solving
- decision-making
- Food Manager Certification

### Nice to have
- Microsoft Office
- retail management systems

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/cscgeneration-2/594eaf9c-44fe-417f-9b9e-b32211d7610e?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)